Technology Field-Installation Technician Level 2

Job Description

Job Description

Do you like being out in the field, at a different client site every day, and leaving every install working better — and better documented — than you found it? Join Teltek as a Field-Installation Technician and get hands-on with telecom, networking, security and cloud systems for businesses across the DMV.

We’re looking for someone who owns their work from start to finish: shows up on time, does it right (not just cheap), writes it down so the next person can pick it up, and keeps the team in the loop. You’re calm when things get messy, comfortable speaking up early when something isn’t right, and friendly with customers. If that sounds like you, there’s real room to grow your skills, responsibility and career with us.

Teltek is a 30-year-old Maryland-based, 2 generation, Veteran-owned technology services company that provides a wide range of voice, data and security services to small to mid-sized business, nonprofits and government agencies. We are looking to add another dedicated customer service-centric technology aficionado to our team. This position will primarily require the selected candidate to report to various client sites across the DMV and will also occasionally require work from the Teltek Frederick, MD office/work from home.

Responsibilities:

• Business Phone Systems: configuring, deploying, troubleshooting and training (typically MetaSwitch/Netsapians UCaaS VOIP, MS Teams, and legacy premise-based PBX systems)
• Installing, configuring and managing Wide & Local Area Networks (Typically Cisco Meraki, SonicWALL and Ubiquiti):
• Telephone/Internet Service Provider deployments and troubleshooting
• Troubleshooting/installing IP-based security cameras and access control systems
• Active Directory and DNS administration
• Troubleshooting/administration/deployment of Windows/Apple desktop and server operating systems
• Troubleshooting/administration/deployment of Microsoft 365 and other MS applications
• Monitoring and managing data backups and disaster recovery devices
• Assisting sales team with site surveys and solution designs (sales engineering)
• Various cloud technology migrations, administration and support
• Provide onsite and remote end- user/administrative training on various phone systems, Microsoft and cloud-based technologies
• Maintaining clear, thorough documentation of installs, configurations and client environments
• Mentoring technicians as you grow into more senior responsibilities

Details:

• Experience: 5+ years working in an MSP business with physical onsite technology installation experience; Teltek will invest in right candidate
• Work Location: Client Sites Across DMV; Teltek Office: Frederick, MD
• Hours: Monday Through Friday 8:00 AM to 5:00 PM; occasional after hours/on call
• Environment: Estimated 70% local DMV field work; 30% remote/office support; will vary based on client needs.
• Travel: Some out of state travel will be required with advanced notice
• Security Clearance: Not Required

Requirements

• Exceptional emotional intelligence, customer service, communication and documentation skills
• Valid driver’s license, Clean backgroundand driving record
• Motivated, hardworking and an independent self-starter
• Proficiency in verbal and written English
• Ability to lift up to 50lbs independently
• Ability to work at heights up to 30 feet utilizing a lift and/or ladders
• Some formalized technology training/education/certification(s) or equivalent on the job experience (CompTIA Network+ and A+, Microsoft 365/Azure certifications, CCNA, etc.)
• Ability to demonstrate the ability to support to a wide variety of technologies across various businesses segment
• Veterans are strongly encouraged to apply

Teltek Systems is a second-generation Veteran-Owned technology solutions integrator founded in 1996. Based in Frederick, Maryland, we provide single-source business IT services, VoIP phone systems, and security solutions to local and nationwide organizations. Teltek prioritizes superior customer service, teamwork and innovative business practices while equipping our clients with education and reliable technology solutions.

Company Description

Teltek Systems is a second-generation Veteran-Owned technology solutions integrator founded in 1996. Based in Frederick, Maryland, we provide single-source business IT services, VoIP phone systems, and security solutions to local and nationwide organizations. Teltek prioritizes superior customer service, teamwork and innovative business practices while equipping our clients with education and reliable technology solutions.