Service Technician

Service Technician

The Service Technician reports to the Service Manager, and is responsible for performing a range of HVAC jobs for Residential and Commercial customers.

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Southern Maryland Heating & Air, Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Southern Maryland Heating & Air, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:

• Serving as a member of Service Department teams which are organized to conduct HVAC servicing jobs promptly and efficiently.
• Performing routine HVAC service activities without direct oversight or on-site assistance.
• Assisting the Senior Service Technician(s) in the training of other employees on service-related subjects, including call-back prevention and equipment protocols.
• Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for the sales staff.
• Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
• Performing related duties as directed by the Service Manager.

Job Qualifications:

• High school graduate and graduate of a post-secondary HVAC program of instruction of two or more years in duration.
• One or more years of successful experience, either as a Residential service or installation technician.
• Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other employees.
• Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in Maryland, Virginia, West Virginia and Delaware.
• Interest and initiative in maintaining and advancing his or her HVAC skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Current operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Company insurance carrier
• Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.

Compensation: $17.00 - $25.00 per hour