Associate Technical Client Manager (Pharmaceutical)

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. - The Associate Technical Client Manager will act as a liaison between select major clients and the laboratory for the chemistry division. - Prepare and oversee the preparation and submittal of responses to smaller project quotes. - Collaborate with clients and business development team to schedule teleconferences and face-to-face meetings as needed, run meetings, and generate agendas and meeting minutes for project scoping and quoting purposes.

- You will give clients technical support and advice where needed to maintain high customer satisfaction that we are the preferred service provider. - Respond to enquiries (phone, Web, e-mail enquiries) on complex jobs; provide information to clients and record details in request tracking tool as appropriate - Provide Technical Support for the Business Development Team - Work with operations and sales to the scope and prepare client proposals for project work and forward these proposals to appropriate sales staff - Upon receipt of signed quote or contract ensure that operations are notified of incoming samples - For larger projects take part in the client kick-off meeting with the goal of handing over the project management to a project manager once the samples are in-house - Conduct all follow up with customers to ensure receipt of samples as per contract - Understand the needs of the client and communicate this information to the project manager and operational staff - Handle all daily client interactions regarding project requirements and activities before samples arrive - Act as the voice of the customer in the lab and manage business-related complaints relating to Service Quality from enquiry to payment received - Ensure all sample/documentation/methodology related issues are resolved with the client prior to booking the sample(s) for testing - When any significant new opportunity with a client is identified, pass this to the business development group so as to ensure the development of this opportunity - Mentor Client Services Associates when needed - Provide backup for Client Service Associates when needed - Where involved, comply with regulatory requirements to support GMP, GLP & ISO standards - Bachelor's degree in Chemistry highly preferred. - 3+ years experience working as a scientist in a lab environment or equivalent - 2+ years experience in a customer/client contact position preferred - Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC - Strong negotiation, communication, customer relation, and interpersonal skills - Self-starter with an entrepreneurial attitude - The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis Salary: $29. 00 - $36. 00/Hour Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.