Shift Lead

Shift Lead

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Accountabilities A Shift Leader is self-sufficient while running a shift, takes ownership and responsibility to solve problems, seeks help from others when appropriate and is willing to provide help and guidance to others.

• Serving the Guest
• Maintains Speed of Service (SOS) goals.
• Resolves guest complaints quickly, while maintaining positive guest relations.
• Makes sound business decisions quickly, always keeping the guest in mind.
• Maintains a friendly and courteous work environment.
• Ensures that employees are clean and neat in appearance.
• Ensures that quality products are delivered to guests.
• Managing the Business
• Ensures products are prepared correctly and according to standards.
• Manages labor, by shift, within acceptable variances and according to labor laws.
• Manages food costs within acceptable variances.
• Coordinates opening and closing activities in a timely and safe manner.
• Oversees proper product preparation, rotation, portioning, cooking and holding times.
• Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education.
• Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program.
• Maintains crew productivity by proper deployment throughout the shift.
• Sees that crew members are properly trained.
• Responds quickly and appropriately to resolve safety and security issues.
• Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair.
• Leading People
• Acts as a role model by following appearance and procedural standards at all times.
• Participates in restaurant goal setting and is committed to achieving team goals.
• Encourages other team members to maintain performance standards.
• Provides constructive feedback to the restaurant team.
• Collaborates with team members to solve problems and make decisions.
• Resolves conflicts and improves team member performance issues in a constructive manner and according to policies.
• Communicates effectively, both written and orally, with restaurant team.