Client Liaison Associate

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Mission

With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Client Liaison Associate to join our team. The pay range for this role will depend on experience and qualifications.

About the Role

Reporting to the Directors of Clinical Operations and Practice Liaison, the Client Liaison Associate is responsible for the support of the radiologists, practice clients and marketing functions necessary for maintaining and enhancing the efficiency and reputation of the practice.

What You'll Do

• Monitoring and resolving unread and call back exams report.
• Coordinating and monitoring Client requests
• Daily monitoring outstanding issues
• Handling physician correspondence and various radiology report distributions.
• Point of contact for radiologists for variety of clinical and operational needs
• Point of contact for company's clients, referring physicians and their office staff
• Handle client's IT request and assist IT help desk as necessary
• Requesting outside radiology exams as directed.
• Various reporting responsibilities and ad hoc requests.
• Assisting with coordinating physician meetings and events.
• Create purchase orders as needed.
• Coordinating marketing events and requests
• Handling referring physician complaints and requests in coordination with Practice Liaison
• Serve as administrative assistant to Practice Liaison
• Responsible for various clerical duties as needed.
• Other duties as assigned.

What You'll Bring

• Demonstrated knowledge of the health care environment.
• Administrative experience and basic knowledge of medical terminology.
• Experience with electronic medical records (EMR) and scheduling skills.
• Strong computer skills, attention to detail, and organizational skills.
• Excellent customer service and communication skills.
• Successful experience planning, organizing and coordinating projects, meetings and/or events.
• Proven skills in exercising judgment, problem-solving and decision making.
• Can multitask and work efficiently.

Educational Requirements

• High school diploma or GED required; associate degree in business administration or related field ideal; or equivalent experience.
• Certification, such as Certified Medical Assistant or similar, may be advantageous.
• Two-five years related experience in health care environment, with Knowledge of medical terminology desirable.
• Generous Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)

To perform the job successfully, an individual should demonstrate the following competencies:

Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others.
• Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Flexibility to adjust to changing conditions and various responsibilities of the position.
• Thorough familiarity with Fairfield County and Stamford area medical practices; proven experience in selling or marketing to physicians in private practice.

Qualifications

To perform this job successfully, an individual must be able to multi-task and perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees.