Medical Assistant Health Center Lead II

Marathon Health is a leading advanced primary care provider partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite nearsite and network health centers and virtual primary care Marathon delivers a value-based model that enhances the healthcare experience for members and providers while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work reflecting the companys commitment to building an inclusive high-trust culture where all employees can thrive. Learn more at

ABOUT THE JOB

The Health Center Lead II MA will lead the delivery of high-quality patient-centered primary care services while managing the daily operations of a Health Center. This dual-function role blends clinical insight with operational oversight to ensure seamless care delivery and strong functioning Health Centers.

This role will oversee day-to-day operations of assigned health center(s) including workflows staffing scheduling and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations Market Medical Director and others to align care delivery with organizational goals and have a deep involvement in clinical operations patient experience and team support. As a mid-level leader may serve as a peer coach or lead special projects.

This position requires a consistent on-site presence to support staff monitor operations and ensure delivery of high-quality care and requires regular travel to assigned health centers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Care75%

• Provide primary and preventive care to an eligible patient population including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g. NPS scores).

Health Center Operations 25%

Health Center Operations and Scheduling

• Frozen time visits per hour (VPH) utilization same/next day availability missing slips daily logs service recovery
• Oversee daily operations of the clinic including patient flow scheduling inventory and regulatory compliance.
• Coordinate with internal support teams to address IT technical facility or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests
• Support health center go-live readiness by being on-site during opening directing clinical support staff ensuring completion of clinical operations such as QC testing documentation and staff competencies and collaborating with PMO and internal teams to resolve setup needs maintain readiness and deliver a seamless first day of patient care.
• Ensure huddles are done on a daily basis

People Leadership and Team Culture

• Turnover Standout adoption Pulse survey completion

• Teammate Payroll: Approve timesheets approve PTO
• Teammate Engagement: Build a positive high-performing culture aligned with Marathon Healths values by utilizing StandOut EP and recognition and coaching tools provided to support teammate engagement and development.
• Teammate Relations: Support a positive respectful and productive work environment by addressing teammate concerns resolving conflicts ensuring fair treatment and promoting strong communication between teammates and leaders.
• Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition onboards trains and supports new teammates and ensures new hires are set up for success.
• Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.

Performance Engagement & Events

• Serve as the health centers lead coordinator for client events such as biometric screenings health fairs and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

QUALIFICATIONS

4 years of prior experience in a direct healthcare setting delivering excellent service to clients patients and providers and teammates. Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN other healthcare specialization.

DESIRED ATTRIBUTES

• Excellent written and oral communications skills. Ability to communicate with clients patients business leaders and professionals.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task prioritize work execute a plan and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.

Pay Range: $26.00-32.00/hr

This position is eligible for a monthly leadership stipend.

The actual offer may vary dependent upon geographic location and the candidates years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health visit our careers page.

Required Experience:

Junior IC