Host/Hostess

Host/Hostess

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional, and quick manner.

Essential Functions

• Greets and seats guests, presents menus to guests, and informs them of any specials.
• Treats all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectations.
• Takes names on a waiting list and quotes wait times to guests when tables are not immediately available.
• Runs the floor plan board.
• Observes tables and keep track of clean, dirty, and occupied tables.
• Cleans and wipes down tables.
• Cleans, organizes, and stocks menus at the host area.
• Fulfills various side work projects including but not limited to cleaning windows and sweeping floors.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Maintains restrooms throughout the shift (refill paper towels and hand soap).
• Organizes merchandise.
• Reports to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Maintains adherence to all Company policies and procedures.
• Other duties as directed by management.
• Reports to required meetings.

Competencies and Skills

• Customer Focus.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.
• Ability to communicate with management (including asking for clarification on tasks, policies, and procedures), fellow employees, vendors, and guests.
• Must visually scan the restaurant for clean, unoccupied tables.
• Must be able to read, write and determine wait time based on company procedures.
• Knowledge of workplace safety procedures.
• Must report to work when scheduled and on time with a positive attitude.

This position has no supervisory responsibilities.

Work Environment

A restaurant and bar environment. The workstation may be drafty due to its location by the door, and the work environment noise level can be loud. Hazards may include but are not limited to slips, trips, and falls. Frequent hand washing is required.

Physical Demands

• Walk and stand during the entire shift.
• Continuously reach, bend, lift, carry, crouch, kneel, stoop and wipe.
• Remain stationary for long periods of time.
• Frequently wash hands.
• Be able to lift and move up to 50 lbs.
• Carries 20 lbs. highchair frequently over medium distances (20-30 feet).
• Be able to manipulate fingers, hands, and arms to cut, carry and wipe.
• Be able to hear and talk.
• Good close and distance vision and ability to adjust focus between the two.