Service BDC Agent

Job Description

Job Description

Service BDC Agent – Full Time
Starting Pay: $17.50 per hour | Monday–Friday, 8:00 AM–5:00 PM
Join a Winning Team in Our Service BDC!
We are looking for a motivated, friendly, and dependable Service BDC Agent to join our growing
team. If you enjoy speaking with people, providing excellent customer service, and working in a
fast-paced team environment, this could be a great opportunity for you.
Our Service BDC is an important part of our dealership and plays a key role in keeping our
customers connected with our Service Department. We are committed to developing our
employees and promoting from within whenever possible.
What You'll Do:
● Answer incoming dealership and service department phone calls
● Professionally transfer calls to the appropriate department or employee
● Take accurate messages and ensure they are communicated promptly
● Make outgoing calls to customers regarding their vehicle service needs
● Contact customers to schedule service appointments
● Follow up with customers and help generate additional service business
● Assist customers with questions and provide a positive first impression of our dealership
● Document customer interactions accurately in our systems
● Work closely with Service Advisors, Managers, and the Service Department
● Maintain a professional, friendly, and helpful attitude on every call
What We're Looking For:
● Excellent communication and customer service skills
● Friendly, positive, and professional personality
● Comfortable speaking on the phone throughout the day
● Strong attention to detail
● Reliable and punctual
● Ability to multitask in a fast-paced environment
● Strong work ethic and willingness to learn
● Previous BDC, call center, automotive, or customer service experience is a plus, but we
are willing to train the right person
Schedule:

Monday – Friday
8:00 AM – 5:00 PM
1-hour lunch
Compensation & Benefits:
● Starting pay: $17.50 per hour
● Full-time position
● Medical insurance
● Dental insurance
● 401(k)
● Benefits begin after 90 days
● Opportunities for advancement
● Promote-from-within culture
● Training and support
● Great team environment
Why Join Us?
We believe our people are the foundation of our success. We are looking for someone who
wants more than just a job — someone who wants the opportunity to learn, grow, take on
additional responsibility and build a career with a winning team.
Our Service BDC is growing, and the right person will have the opportunity to make a real
impact on our customer experience and the success of our Service Department.
If you are dependable, outgoing, customer-focused, and ready to be part of a team that takes
pride in what we do, we want to hear from you!
Apply today and come grow with our Service BDC!