Supervisor, Vehicle Operations Support - Manheim Maryland VBS

Company: Cox Automotive Job Title: Supervisor, Vehicle Operations Support Management Level Supervisor Location: Specified Cox location (non‑remote) Travel: 5% of the time Work Shift: Day Compensation includes a base salary in the range of $55,400.00 to $83,200.00, with additional incentive program opportunities. Primary Duties / Key Responsibilities Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members. Collaborate with IT Field Technician for each location to ensure proper set up and function of the virtual block specialist and arrange for necessary equipment and backup systems. Coordinate and verify sales schedules, lane assignments, and proper staffing weekly to meet auction needs in accordance with time zones, daily/weekly overtime considerations, and auction circumstances. Manage regional scheduling of VBS while also collaborating with national scheduling center to allow cross region support. Oversee scheduling through a remote tool and manage beginner, intermediate and ancillary tasks for both auction and shared services teams. Perform other duties both on‑site and remotely as identified for efficiencies. Identify issues, solve problems, improve and measure client experience. Recruit, select, orient, and counsel the virtual block specialist team members. Coach team members as necessary and provide regular formal and informal performance feedback and appraisals. Plan, monitor, and provide regular performance appraisals. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Lead the team by setting an example in behavior, championing Cox Automotive values and ensuring all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such activities. Partner with various market level support teams (HR, IT, Safety, Security, Sales) to ensure effective operational processes that align with company objectives and strategies and high‑quality client service and support. Perform other duties as assigned by leadership. Qualifications Bachelor’s degree in related field and 3+ years of related experience with at least 1‑year experience in a management or lead role. Ideally candidates will have successful completion of internal leadership training program or an equivalent combination of education and work‑related experience. Safe drivers needed; valid driver’s license required. Ability to foster productive and professional internal and external business relationships. Strong communication and interaction skills. Effective time management, client service, and organizational skills. Must possess a strong work ethic, ability to multi‑task, and enjoy a fast‑paced, detail‑oriented environment. Preferred Qualifications Experience in the automobile industry or the auction business. Experience developing training or managing a department in the automotive, rental/insurance industry, or virtual call center. Proficient computer and software skills, including AS400 experience. Drug Testing To be employed in this role, a pre‑employment drug test is required. The position is a drug‑free workplace; possession, use, or being under the influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited. Benefits Flexible vacation with pay consistent with duties, company needs, and obligations. Seven paid holidays annually. Up to 160 hours of paid wellness annually for personal or family wellness. Additional paid time off: bereavement leave, voting leave, jury duty leave, volunteer time off, military leave, and parental leave. Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Equal Employment Opportunity Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EEO, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr