2nd Shift Front Desk & Phone Customer Service Representative

Mt. Olympus Resort in Wisconsin Dells Hiring 2nd Shift Front Desk and Phone Customer Service Associates

This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.

Schedule: 2nd Shift, 3:00pm-11:00pm Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Duties and Responsibilities:

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Handle high call volumes while maintaining accuracy and excellent customer service.
• Perform other administrative or customer support tasks as assigned.
• Competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling cash, credit and sales transactions.
• Keep the front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Understand safety and security procedures.
• Work collaboratively with other departments to resolve customer concerns.
• Stay up to date on company products, services, promotions, and procedures.
• Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.

Front Desk/Reservation Requirements:

• High School Diploma/G.E.D Equivalent Required
• Must have a valid driver's license and reliable transportation to work
• Must be at least 18 years old to apply
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus's grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Spanish-speaking skills are a plus.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holiday.

At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and companywide outings. Here at Mt. Olympus, we are not just a family destination we are a family.

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Flexible Schedules! Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Employee of the month programs
• Company-wide outings
• Employee Referral Program
• Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment