General Manager

Ready to Lead Something Sweet? Now Hiring a General Manager at Crumbl!

Join Our Crumbl Leadership Team!

Do you have a passion for leadership, team development, and creating unforgettable customer experiences? We are looking for a motivated and visionary General Manager to lead our bakery, inspire our team, and help grow our business.

At Crumbl, we are locally owned and operated while carrying a nationally loved name . Our mission is to create memorable experiences through incredible desserts and exceptional service. As our General Manager, you’ll play a key role in building a positive culture, developing leaders, and driving the success of the bakery.

This role is perfect for someone with an entrepreneurial mindset, strong leadership skills, and a passion for building great teams and great desserts.

Position Available

General Manager (18+)

Open Availability Monday–Saturday

Off Every Sunday & Most Major Holidays

What You’ll Be Doing

As the General Manager , you will direct and manage daily operations while developing strategies that support the growth and success of the store.

Responsibilities include, but are not limited to:

• Overseeing daily business operations

• Developing and implementing growth strategies

• Training and developing entry-level managers and staff

• Creating and managing budgets

• Improving revenue and profitability

• Hiring, onboarding, and developing employees

• Evaluating employee performance and productivity

• Analyzing accounting and financial data

• Researching and identifying growth opportunities

• Generating reports and presenting results to ownership

• Supervising shift leads and ensuring strong team leadership

• Ensuring excellent customer service and guest experiences

• Maintaining quality, food safety, and brand standards

• Creating a positive, motivating environment for the entire team

• Running shifts and covering positions in times of need

What We’re Looking For

• Current Ohio ServSafe Manager Certificate required (or able to obtain within 60 days)

• Must be 18 years or older and legally eligible to work in the United States

• Open availability Monday–Saturday

• Someone who fosters a positive, supportive, and family-like culture

• A leader who leads with encouragement, positivity, and a great smile

• Strong leadership qualities with the ability to develop and motivate teams

• Excellent communication and interpersonal skills

• Highly organized with strong time management

• Strong work ethic and proactive mindset

• Meticulous attention to detail and commitment to quality

• Good knowledge of different business functions

• Ability to analyze financial and operational data

• Computer literate and comfortable using business software

Sweet Perks

Competitive salary + potential performance incentives

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Paid training and leadership development

Free dessert every shift

30% employee discount

Employee events and team activities

Fun, upbeat team culture

Sundays off & most major holidays off

Opportunity to lead, grow, and build something amazing within the Crumbl family

If you're ready to lead a passionate team, grow a thriving business, and make every day a little sweeter , we’d love to meet you.

Apply today and help lead the Crumbl Crew to the next level!

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. Bringing friends and family together over a box of the best desserts in the world!