Bell Captain

Bell Captain Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys. Essential duties and responsibilities include warmly welcoming and greeting guests upon arrival and departure, providing exceptional customer service at all times; assisting guests with check-in and check-out procedures as needed; supervising and coordinating Bell Staff to ensure efficient and professional service delivery; ensuring all VIP guests are personally welcomed and escorted to their accommodations; inspecting resort transportation vehicles daily to ensure cleanliness, safety, and operational readiness; conducting regular training and coaching sessions to maintain service standards and departmental procedures; maintaining the lobby, porte-cochre, and Bell Desk areas in a clean, organized, and presentable condition; attending departmental and resort meetings as assigned; monitoring and inventorying departmental equipment and supplies to ensure adequate stock and proper maintenance; maintaining brochure displays and informational materials for guest use; coordinating the timely and accurate delivery of guest luggage, laundry, packages, mail, newspapers, checkout packets, and other guest correspondence; ensuring luggage carts and departmental equipment are cleaned, polished, and maintained in excellent condition; assisting with transportation, door attendant, and other Front Office operations as needed; and performing additional duties and special projects as assigned by the Front Office Manager or leadership team. The ideal candidate must possess the following knowledge, skills, and abilities and be able to perform the essential functions of the position, with or without reasonable accommodation: strong verbal and written communication skills in English; ability to provide outstanding customer service while maintaining professionalism, patience, tact, and diplomacy; ability to effectively interact with guests, visitors, and team members from diverse backgrounds; ability to read and understand luggage tags, rooming lists, schedules, and departmental documentation; leadership skills with the ability to train, motivate, and supervise team members; strong organizational skills and attention to detail; ability to safely lift, carry, push, pull, and transport luggage, packages, and equipment weighing up to 75 pounds on a regular basis; ability to stand, walk, bend, stoop, kneel, and move throughout the resort for extended periods; manual dexterity sufficient to handle luggage and operate departmental equipment; and ability to work flexible schedules, including weekends, holidays, and evenings as business demands require. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.