Field Service Technician (Neptune) - Chattanooga, TN

Work Flexibility: Field-based What You Will Do: As a Field Service Technician providing support for Neptune you will spend the majority of your time in four key areas: Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Stryker customers, peers, and internal partners. Documenting service results in order to maintain accurate quality records. The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills. Who We Want: Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business. Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Knowledge & Skill Requirements: Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment. Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast-paced environment and often stressful working conditions. Highly organized and able to prioritize tasks. Special attention to details. Ability to present ideas and results in logical manner. Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. Must be self-motivated, self-reliant, and able to work with little supervision. Must have an outstanding driving record. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Proficient in Microsoft Office Applications. Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. Excellent teamwork, coordination, and collaboration skills. Qualifications/Work Experience Minimum of 3 years technical service or equivalent experience preferred. Bio-medical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office (computer software) and adaptability to learn company software. Must be able to explain and generate detailed guidelines and procedures. Adhere to (HIPAA) and other related patient confidentiality policies and procedures. Valid driver’s license with good driving record. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role. Education/Special Training Required High School Diploma or GED required. University or formal technical training preferred. What you will get Company vehicle for business use Medical, Dental, Vison, and Prescription Drug Insurance Tuition reimbursement Matching 401(k), plus opportunity for a discretionary contribution Paid Vacation/Sick Time Basic life, AD&D and supplemental life insurance Short-term and long-term disability insurance Employee Assistance Program Wellbeing program with incentives Discounted employee stock purchase plan United States of America Pay Ranges: USN: $28.01 - $38.75 USD Hourly Travel Percentage: 40% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.