Account Manager

Account Manager

• Be recognized for your hard work and contributions!
• Tremendous career advancement opportunities!
• Family friendly team and management that cares about you!
• Health wellness program with cash incentives!
• Health insurance (with low deductibles)!
• Disability, Dental & Life insurance! 401K retirement plan!
• Tuition reimbursement!
• Flexible medical and dependent care spending account!
• Fitness gym on site!

• Manage key large accounts within the organization.
• Serve as the primary point of contact for the accounts to maintain best-in-class customer service.
• Foster and maintain long-term relationships with clients.
• Partner with Program Managers to support new product development and design transfer opportunities.
• Build strong client relationships through regular communication.
• Gather information on assigned customers to facilitate account growth.
• Maintain contact with clients to identify new business opportunities.
• Develop quotes for new and ongoing client products.
• Develop schedules to support ongoing customer activities.
• Provide ongoing support to retain customer programs.
• Ensure prompt and accurate responses to clients' queries.
• Report to internal management on account status.
• Suggest company products/services that maximize client satisfaction.
• Partner with the Business Development office to strategize methods to win new value-based business.
• Coordinate with internal Program Managers to support new product development and design transfer opportunities.
• Mentor Associate Account Managers in the department.
• Maintain customer satisfaction while improving margins.

• Excellent verbal and written communication skills.
• Ability to convey business and technical concepts to a diverse customer base and internal teams clearly and concisely.
• Ability to motivate and inspire teams.
• Excellent independent work ethic and organizational skills.
• Working knowledge of Microsoft Project and resource allocations.
• Knowledge of business and management principles involved in resource allocation, leadership techniques, production methods, and coordination of teams across various disciplines.
• Good business judgment.
• Strong knowledge of our Systems.
• Skilled negotiator.
• Excellent multi-tasking skills.
• Demonstrated success in maintaining and growing customer accounts.
• 4-year technical or business degree.
• 5 years of experience in Account Management.