Customer Service Coordinator II
Computer Task Group, Inc
Job Description
Job Description
Overview
CTG’s long-standing Fortune 500 client is seeking a Customer Service Coordinator II to support high-volume domestic and international order management operations. This role is ideal for a detail-oriented professional with strong ERP system experience and a customer-first mindset.
Type: Contract
Job Title: Customer Service Coordinator II
Location: Corning, NY
Candidates must be able to commute and work onsite in Corning, NY
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Associate degree or similar relevant work experience required
Top Responsibilities
• Manage end-to-end domestic and international customer orders with accuracy and timeliness
• Enter, validate, and process orders using PeopleSoft and SAP systems
• Coordinate export logistics and shipment workflows using Origin Manager
• Track shipments, resolve delays, and ensure on-time delivery commitments are met
• Maintain customer profiles, pricing agreements, and order data in enterprise systems
• Process credits, rebates, RMAs, and billing adjustments
• Collaborate with logistics, finance, planning, QA, transportation, and global customer teams
• Respond to customer inquiries within 24 hours
• Support RFQs, quoting, and sales reporting activities
• Ensure compliance with customs and shipping regulations
Required Skills & Experience
• 2+ years in Customer Service or corporate operations environment
• Experience with ERP/order management systems (PeopleSoft and/or SAP preferred)
• Strong attention to detail and accuracy in high-volume environments
• Excellent communication and customer service skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Outlook, Teams, Word, SharePoint)
• Strong problem-solving and organizational skills
Preferred Skills
• Experience with logistics coordination and international shipping processes
• Familiarity with Origin Manager or similar logistics platforms
• Excel proficiency for reporting and analysis
• Experience working in cross-functional global environments
Additional Information
• No third-party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider qualified applicants with criminal histories in accordance with applicable laws
• All candidates must be able to work on a W2 Tax basis (no C2C or third-party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website.
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