Building Permit Technician

General Purpose Under the direction of the Building Permit Technician Supervisor, the Building Permit Technician receives and processes residential building permit applications, issues residential building permits and certificates of occupancy, and processes contractor registrations. This position assists with the processing of commercial permit applications and coordinates permit reviews with other City departments and agencies. Additionally, the Building Permit Technician responds to customer inquiries and complaints, provides permit-related information to customers, and organizes and maintains related records and reports to support the efficient administration of permit and contractor registration activities. Essential Duties and Responsibilities Provides assistance, information, forms, and permits to the public; receives, reviews, and processes applications for permits and licenses; collects and processes appropriate information and applies applicable policies and procedures in determining completeness of applications, records, and reports; assess fees; issues and approves building, electrical, mechanical, plumbing, fire, and other related permits. Inputs, retrieves, and updates data and text information related to building permits, inspections, and building and construction activity into various customized data bases. Works as a liaison between permit applicants and plan reviewers to ensure information is transferred accurately and timely; explains procedures and requirements to applicants; coordinates review process with other staff members and departments; compiles correction comments from other departments and issues correction letters. Coordinates with Building Permit Technician Supervisor and Building Official to ensure that permit applicants have complied with any special development regulations; ensures that permit applicants have obtained required approvals from other agencies. Verifies completion of all special conditions prior to issuance of Certificates of Occupancy for both commercial and residential. Responds to and resolves difficult and sensitive citizen inquiries and complaints; answers customer complaints pertaining to application procedures, development regulations or policies. Prepares a variety of statistical and narrative reports including permit, inspection, and building and construction activity reports; prepares or updates application forms and informational handouts as needed. Reviews and processes applications for permits; reviews for accuracy, completeness, and compliance with established procedures; receives, balances, and deposits payments, and maintains complex financial and accounting records. Performs general administrative duties; files, schedules appointments, composes, types and proofreads a variety of documents. Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners, or other specialized equipment, and City-issued computer equipment in a Windows based computing environment using standard or customized software application programs appropriate to assigned activities. Travels to various destinations in and out of the City for work related purposes. Exhibits a professional demeanor and positive communication skills. Performs residential exterior lighting inspections to ensure compliance with the Outdoor Lighting Ordinance prior to issuing Certificates of Occupancy. Ability to establish, maintain, and foster positive, professional, and effective working relationships with employees, City officials, media representatives, vendors, residents, and members of the public. Ability to handle sensitive information appropriately and maintain confidentiality in accordance with applicable law and City policy. Performs other related duties as assigned. Education, Experience, and Certifications High school diploma or equivalent; AND two (2) years of office or clerical experience, preferably within a municipality; OR an equivalent combination of education, training, and experience. Must obtain International Code Council Permit Technician Certification within one year of hire. Ability to establish and maintain effective working relationships with employees, City officials, and the general public. Ability to communicate effectively orally and in writing. Ability to type, file, and sort documents. Knowledge of applicable Federal, State, and local laws, rules, codes and regulations related to assigned activities. Knowledge of basic terminology, practices, and procedures used in building trades and construction. Ability to write business letters and basic reports Ability to learn, interpret and apply department policies, procedures, organization, and operating details, as well as development regulations. Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, organize own work, set priorities, and meet critical time deadlines. Ability to establish, maintain, and foster positive and effective working relationships with those contacted during work. Ability to provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Ability to handle confidential and sensitive information while maintaining confidentiality. #J-18808-Ljbffr