Field Service Technician - Charlotte, NC

Capital Machine and Modern Machinery Company are now hiring for a Field Service Technician for their Maintenance Department in Charlotte, NC. We are seeking a highly skilled and customer‑focused Field Service Technician to join our dynamic team. This critical role involves traveling to customer sites to provide expert technical support, including troubleshooting complex issues, performing corrective maintenance, optimizing machine performance, and delivering comprehensive operational training to machine operators. The successful candidate will be the face of our company, ensuring our customers maximize the value and efficiency of their machinery. Capital Machine and Modern Machinery Company are leading providers of industrial machinery and equipment, dedicated to offering our customers reliable solutions and exceptional service. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Key Responsibilities Troubleshooting & Diagnostics: Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and control system issues on a wide range of industrial machinery, including but not limited to Accurpress, Safan Darley, HydMech, Marvel, Geka, Euromac, Omax and Peddinghaus machines. Corrective Maintenance: Perform hands‑on repairs, component replacements, and adjustments to restore malfunctioning machinery to optimal working condition. Performance Optimization: Analyze machine performance data, identify bottlenecks, and implement adjustments or upgrades to improve efficiency, accuracy, and output. This may include fine‑tuning settings, calibrating sensors, and optimizing operational parameters. Operational Training: Conduct thorough and effective training sessions for customer operators and maintenance personnel on the proper operation, safety procedures, and basic maintenance of our machinery. This includes explaining machine functionalities, best practices, and troubleshooting tips. Customer Interaction: Build strong relationships with customers, providing clear, concise, and professional communication regarding service progress, technical explanations, and recommended solutions. Documentation: Accurately complete detailed service reports, including problem descriptions, resolutions, parts used, hours worked, and any follow‑up recommendations, utilizing CRM and CMMS software. Technical Support: Provide remote technical support to customers when not on‑site, offering guidance and preliminary troubleshooting over the phone or video calls. Parts Management: Coordinate with internal teams for parts ordering and returns, ensuring efficient inventory management for field service needs. Safety Compliance: Adhere strictly to all company safety policies and procedures, as well as customer site safety regulations. Promote a safe working environment at all times. Continuous Learning: All technicians will be expected to study new machine technologies, software updates, and service procedures through ongoing training, workshops, and self‑study. Job Qualifications High school diploma or equivalent; Associate Degree or Technical Certification in Electro‑Mechanical Technology, Industrial Automation, Electrical Engineering, or a related field is strongly preferred. Minimum of 4 years of proven experience as a Field Service Technician, Industrial Electrician, or similar role, specifically with industrial machinery. Experience with CNC fabrication equipment, metalworking machines is a significant plus. Some expertise in troubleshooting complex electrical circuits, hydraulics, pneumatics, and mechanical systems. Experience in reading and interpreting electrical schematics, hydraulic diagrams, mechanical drawings, and technical manuals. Some understanding of PLC (Programmable Logic Controller) logic and diagnostic capabilities. Demonstrated ability to train others effectively and clearly explain technical concepts. Excellent problem‑solving, analytical, and critical thinking skills. Exceptional communication, interpersonal, and customer service skills. Ability to work independently, manage time effectively, and prioritize multiple service calls. Proficient with common computer applications (Word, Excel, Microsoft email) and able to utilize service management software. Valid driver’s license with a clean driving record is required. Ability to lift heavy objects, stand, bend, stoop, and climb for extended periods in various industrial environments. Willingness to travel extensively, including overnight stays as required. Preferred Skills Experience with specific machinery lines sold by Capital Machine (e.g., Accurpress, HydMech, Timesavers etc.). Familiarity with Computerized Maintenance Management Systems (CMMS) or CRM software for service operations. Experience with press brakes, industrial saws or shearing machines. Benefits Capital Machine and Modern Machinery Company offer a competitive salary along with comprehensive health, dental, and vision insurance, a 401(k) plan with company match, paid time off and holidays, a company vehicle or mileage reimbursement, provided tools and equipment, and ample opportunities for professional growth and development. #J-18808-Ljbffr Page Mechanical Group, Inc.