Customer Service Associate - The Toro Company

Customer Service AssociateApplicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.The Toro Company is a Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.The Customer Service Associate provides frontline customer support primarily to dealers, distributors, and other business customers across Toro and Exmark. The role is responsible for order entry and maintenance, customer inquiries, parts research, claims support, and research and resolution of order-related issues. Working across internal teams, locations, and systems, the associate provides accurate information, coordinates next steps, and documents and routes issues requiring additional or specialized support to the appropriate team.To be considered for this role, an individual should meet the following minimal requirements.High school education or GED requiredStrong data entry and system navigation skills required, with proficiency in Microsoft Office programsExcellent written and verbal communication skills to effectively and diplomatically interact with and manage customer needs via phone, email and face to face (internal and external)Tactful in conflict resolution situationsAbility to manage large workload utilizing multi-tasking, prioritization and organizing skillsMust be able to work effectively in high pressure situations in a fast-paced environmentAbility to make a valuable contribution to team objectivesMust be punctual and demonstrate reliable attendance to support the team and customersThis position is based at Toro's Bloomington, Minnesota facility. Following successful completion of training and subject to department eligibility and performance expectations, employees may be eligible to work remotely up to two days per week.Department coverage hours are 7:30 AM to 5:00 PM, Monday through Friday. Individual work schedules are established based on business and coverage needs.Work is performed in a professional office environment with standard lighting, temperature, and noise levels common to administrative and operations settings. The role primarily involves computer-based work and customer interaction by phone and email.At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the hourly pay range is between $20 - $25. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the dailypay app.At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.