Operations Quality & Continuous Improvement Supervisor

* Drive continuous improvement initiatives targeting key performance indicators (KPIs) to ensure that plant quality control meets or exceeds targets.* Lead, organize, and report on group projects focused on enhancing quality systems and implementing continuous process improvements.* Supervise, mentor, and coach quality department employees, addressing employee relations issues, and fostering a collaborative work environment.* Partner with the Plant Manager to provide leadership in recruiting, training, developing, and evaluating the quality team to ensure effective execution of responsibilities.* Ensure consistent execution of Standard Operating Procedures (SOPs) across the plant in compliance with the Quality Management System (QMS) and other relevant standards.* Support cost and yield performance by overseeing quality-related aspects of the plant, in consultation with the Plant Manager, and contribute to the plant's overall profitability.* Collaborate with Health, Safety, and Environment (HSE) teams to promote and drive safety improvements across the plant, supporting the Zero Harm initiative.* Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.* Supervise and coordinate the work of all quality department employees.* Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues* Drives compliance of CHEP quality guidelines at the service center.* In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.* Collaborates with plant leadership to ensure compliance to established policies.* Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.* Support cost control initiatives and process control within the Plant.* Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.* Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.* Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.* Manages and ensures proper documentation of all quality related documents for all plant personnel.* Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.* Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.* Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.* Conduct and lead Train the Trainer program for all training personnel as it relates to quality.Qualifications* Bachelor’s degree is preferred OR relevant business experienceExperience-What You will bring:* 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.* Lean Six Sigma certification(s) preferred (Green or Black belt)* Prior experience in a plant or quality supervisory role* Strong customer focus orientation.* Demonstrated ability to work in a challenging environment.* Ability to lead a team.* Ability to give and receive constructive feedback.* Demonstrated ability to work cross-functionally.* Understanding of supply chain practices and metrics.* Knowledge of manufacturing operations, training quality and production employees.* Knowledge and experience of quality control program implementation.* Basic knowledge of OSHA standards.* 3+ year’s line leadership experience.* Demonstrated ability to communicate effectively with Director and above level leadership.Skills and Knowledge* Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation* Strong communication skills* Excellent problem-solving skills and strategic thinking ability.* Data analysis* Critical thinking* Organizational and time management skills* Strong MS Office knowledge and skills including Excel, Word and PowerPoint* Quality Mindset* Coaching and delegation* Conflict ManagementLanguages* EnglishWhat we Offer: * Competitive Pay w/ Shift Differential* Benefits Day 1!* 401K w/ company match (up to 4%)* FREE company-paid vision, short-term disability, and life insurance!!* FREE company-provided PPE and safety equipment* Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!**Compensation Statement:**The salary range for this position is $62,000 - $90,000.Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands-on, roll up your sleeves and get stuck in, take responsibility and personal accountability. #J-18808-Ljbffr