Executive Director (Independent Living Community)

Job Description

Job Description

ABOUT US

True Connection Communities, a proud member of Green Courte Residential Holdings, is a rapidly expanding network of luxury senior living communities specializing in Active Adult and Independent Living. At TCC, every day presents a unique opportunity for our team members to forge meaningful connections with residents, their families, and each other in a deeply personal and impactful way.

Whether you interact directly with residents or support those who do, you'll find countless opportunities to make a difference in the lives of others here.

Discover more about True Connection Communities and how you can be part of our mission to enhance the lives of seniors by visiting – and, check out a brief sneak preview into a ‘ day in the life’at TCC with our Sales Leader.

SALARY & BONUS

Competitive base salary and an exceptional bonus/incentive plan designed to reward your hard work and success. Bonus Plan includes commission, community payout, occupancy bonus, and annual performance bonus. 

SUMMARY

We are seeking a results-driven Executive Director to lead our team at  Arbour Square of Harleysville (located north of Philadelphia in Montgomery County). This Independent Living community offers vibrant amenities and active neighbors. The ideal candidate will leverage their existing operational, sales, and culture building expertise to lead a high-performing team focused on resident satisfaction, operational excellence, sales and marketing, occupancy, and more.

WHAT YOU’LL DO

• Primary contact for all staff, residents, prospects, community organizations, government agencies and the public.
• Lead the operations of the Senior Living community including but not limited to, resident support, sales and marketing, administration, dining, activities, housekeeping, security, and maintenance.
• Supervises, coaches, develops, and motivates associates and other assigned direct reporting staff.
• Work with the Regional Directors of Operations and Sales to strategically collaborate on budget management, new and ongoing initiatives, and the execution of the True Connection Communities vision for senior living excellence.
• Hire, train, coach, and discipline associates to ensure top-tier talent is in place to support the needs of the residents and overall business.
• Inspire your team’s creativity to deliver exceptional, cost-effective services while fostering a stable and supportive community environment.
• Participates in Manager-on-Duty program, including covering weekends on a rotating basis. 
• Lead through example and with a ‘love and respect’ of the team, community, amenities, and residents.
• Other duties as assigned…

REQUIRED SKILLS

• High School Diploma or equivalent experience. 
• Minimum of 2-4 years of Leadership experience within a senior living and/or hospitality environment (Director-level and up)
• Independent leadership; problem-solving, and situational awareness.
• Relationship building and ability to build rapport with employees, customers and residents.
• Leadership experience overseeing multiple departments. 
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Financial acumen – budget management.
• Analytical skills – ability to use data to anticipate challenges and to develop strategic action plans.
• Agile and highly adaptable mindset, with the ability to pivot quickly in response to evolving business needs.
• Strong tech/digital skills (navigating websites, spreadsheets, email, and other tools)

PREFERRED SKILLS

• Bachelor’s degree in Business, Marketing, or related field.
• Prior experience in Sr. Living (highly desired)

• Experience managing/leading an Active Adult or Independent Living community (highly desired)
• Property management and/or hospitality experience (highly desired)
• Existing knowledge and/or experience with Excel and Salesforce (highly desired)

WHAT WE OFFER

• Competitive salary and incentive plans (payouts monthly, quarterly, and yearly)
• Health, Dental, Vision Insurance plan options
• Industry-leading Paid Time Off plan
• 401k
• And more…