Case Associate

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

LOCATION

265 E Burnside Ave The Bronx, NY 10457, US

PURPOSE

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW

The Case Associate is the intermediate level of direct care staff working with residents of the Jewish Board supported housing programs in order to help residents live in the community as independently as possible.

KEY ESSENTIAL FUNCTIONS

Resident Support May carry a caseload of residents Provides services to those residents within the scope of program regulations and agency mission. Evaluates and assesses independent living skills, and supports residents in meeting individual goals. Advocates on behalf of residents with other services providers. If carrying a caseload, links residents to community based treatment and collaborate with other service providers when coordinating services. If carrying a caseload, practices person-centered and collaborative service planning with residents, also ensuring service plans are completed and signed by residents according to regulatory guidelines and standards. Interprets and explains agency policies and procedures to residents. Supports residents toward the goal of medication management independence, including appropriate person-centered interventions. Conducts monthly unit/apartment inspections. Provides resident escorts to appointments as needed. Assist residents with moving, carrying groceries, laundry, and other household items as needed. Administrative Support and Coordination Participates in regular staff meetings and trainings. May be asked to travel to some off-site meetings and trainings. Participates in planning and execution of special and holiday events. Completes regular and timely documentation of all resident interactions, including progress and informational notes. Insures progress notes meet monthly billing documentation requirements, if applicable. Files incident reports as appropriate. Facilitates monthly roommate meetings when appropriate. CORE COMPETENCIES for the position include Knowledge and Attributes Understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community. Experience working with individuals living with serious mental illness, substance use disorders, or trauma required. Knowledge of local and state health and human service systems and their navigation. Understanding of the demanding processes of stabilization and recovery. Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness. Compassion and respect for vulnerable individuals. Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population. The ability to stay calm in a variety of situations, some of which may be stressful. Patience and empathy for individuals on their journey to recovery. Skills Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully. Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities. Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully. Problem-solving: Analyzes situations objectively, generates or researches solutions independently Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality. Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback. Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility. Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis. Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.

EDUCATIONAL / TRAINING REQUIRED

AA degree and two years of experience in a community mental health setting or HS/HSE degree and at least five (5) years of experience in a community mental health setting.

COMPUTER SKILLS REQUIRED

Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.). Ability and willingness to learn new systems and application software.

WORK ENVIRONMENT / PHYSICAL EFFORT

Ability to travel to visit residents in apartments or to escort residents in the community. Valid driver’s license and willingness to drive agency van preferred. Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed. Equal Opportunity Statement We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. Affirmative Inclusion The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. Our Values . Our values help guide us in everything we do, from our relationships with fellow staff to the clients and communities we serve. Treat every person with dignity We act with respect and caring towards our clients, colleagues, and communities. Strive to be outstanding We are exceptional professionals in all that we do. Embrace each other's differences We create a fair and inclusive environment for all. We heal our communities one person at a time through thoughtful collaboration. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources. #J-18808-Ljbffr Jewish Board