Payroll and HR Support Specialist - Hybrid

Payroll and HR Support Specialist - Hybrid

Arcoro

3200 E Camelback Rd
Phoenix, AZ 85018

Salary: 55,000.00 - 60,000.00 USD / YEAR

About the Job:

ThePayroll & HR Support Specialist will resolve platform or service problemsby clarifying the customer's inquiry, determining the cause of the issue, andproviding the best resolution in real time and/or follow upcommunications.

Thisrole is 50/50: deep technical troubleshooting and hands-on, high-touch customercommunication. You'll own the customer relationship through resolution, nothand off after diagnosis.

This isapplication/product support for Arcoro's SaaS platform. Not IT helpdesk,desktop support, or network administration. You won't be resetting passwords orfixing laptops; you'll be diagnosing why a payroll calculation, integration, orbenefits rule is behaving unexpectedly inside our software

What You Will Be Doing:

• Triagecustomerissuesandfollowsupportguidelinesforescalationtosecondlevelsupportstaffand/or management as needed.
• Demonstrates adeep knowledge of payroll processing and tax compliance
• Resolvesproductorserviceproblemsbyclarifyingtheclient'srequest,determiningthecauseofthe problem,selectingand explaining the best solution to solvethe problem,expeditingcorrection or adjustment, following upto ensure resolution
• Respondtosupportrequestsviatickets,chat,email,andphonesuccessfullyinafast-pacedenvironment
• Work closely withproduct & development teams toidentifyand addressrecurringpayrollsoftware bugs.
• Understandandutilizetheappropriateescalationpath
• Maintainclientrelationshipsbyservicingclientswithawill-doattitude
• Demonstrateconcernforsatisfyingexternaland/orinternalclients
• Demonstratestheabilitytotackleaproblembyusingalogical,systematic,sequentialapproach
• Regularlymonitorcommunicationthrough all company channels (Zendesk, Outlook,Teams,etc).
• Othercustomercare-relatedsupportdutiesasassigned

Preferred Qualifications:

• An up-to-dateFundamental Payroll Certification or equivalent credentials
• Strongunderstanding of payroll compliance and regulations.
• 3+yearsofexperienceinacustomerservice,B2BSaaScustomersupport,technicalservice,orotherrelated support role & payroll experience.
• 1+Yearexperiencesupportingbenefits,Payroll, orotherrelevant software functionality.
• Strongcustomerservice,communication,andinterpersonalskills.
• Hybrid – in PHXoffice as outlined by role.
• ProficiencywithMSOfficeSuite,especiallyExcelandOutlook

Salary Range:

$55,000-$65,000DOE

Perks and Benefits:

• 401(k) withCompany match
• Flexible PTOandCompany-paid holidays
• Hybridwork

About the Company

A rapidlygrowing SaaS company, Arcoro offers proven modular HR solutions for theconstruction and contracting industries. Our product suite and softwareplatform provides end-to-end HR functionality to help drive business outcomes,enabling companies to better manage the entire employee lifecycle throughimproved candidate quality and flow, shortened time to hire, centralizedlearning and improved employee productivity. Our HR solutions integrate withtop construction ERP systems further positioning Arcoro as a leader in provenmodular HR solutions. With Arcoro's flexible solutions, customers select themodules that meet their needs for talent acquisition, talent management, coreHR, benefits administration, time and attendance tracking and more. Arcoro hasover 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebratediversity and are committed to creating an inclusive environment for allemployees. We prohibit discrimination and harassment of any type without regardto race, color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity orexpression, or any other characteristic protected by federal, state, or locallaws.

Arcoro is proud to be an Equal Opportunity Employer.