Senior CX/UX Consultant

Senior CX/UX Research Consultant – Hybrid R0058856About the Role:As a Senior CX/UX Research Consultant, you will take on more complex user research projects, playing a crucial role in driving product improvements. You will work with greater autonomy, leveraging your growing expertise to influence the design process and ensure our products meet the needs and expectations of our users.Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. | | #LI-HybridMust be legally authorized to work in the United States without employer sponsorship, now or in the future.Skills:• Advanced Research Methods: Proficient in a wide range of research methods.• Data Synthesis: Ability to synthesize complex data into actionable insights.• Project Management: Skills to manage and lead research projects.• Stakeholder Communication: Strong ability to communicate with stakeholders.• Mentoring: Capability to mentor junior team members.• Strategic Thinking: Aptitude for strategic planning in research.• Heuristic Evaluation: Proficiency in conducting heuristic evaluations.• Best Practices Adherence: Knowledge of industry best practices in UX research.Responsibilities:• Assist in leading user research initiatives and support managing research projects.• Design and conduct user studies and usability testing with guidance.• Analyze research data to identify key insights and trends.• Contribute to developing research plans and strategies.• Present research findings and insights to cross-functional teams and stakeholders.• Provide guidance to peers and assist in mentoring junior researchers.• Integrate user feedback into product development processes.• Collaborate with product managers to prioritize research findings.• Support heuristic evaluations and cognitive walk-throughs.• Maintain and refine user research methodologies and best practices.Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 Company OverviewWolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$102,600.00 - $179,250.00 USDThis role is eligible for Bonus.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. SummaryLocation: USA - New York City, NYType: Full time