Business Account Manager

Job Description: The Business Account Manager operates as the lead point of contact for all matters specific to customer accounts and is the essential driver of customer needs through the business process. They are the liaison between the customer and MTI business segments. They are responsible for driving timely execution in matters of quoting, purchase order and job release, status tracking with open and transparent communication to the customer, and escalation of issues to executives for resolution. This is a fast-paced position that requires individuals to have the ability to focus and execute in a structured and active environment. The Account Manager will provide leadership and guidance to the Business Unit's team with the aim of making them as efficient as possible. Job Function: Responsible for coordinating customer requirements, facilitating inquiries, quotes, purchase orders, and customer account information. Performs contract management for current and future orders, pricing, lead times, and contractual requirements. Respond to customer inquiries by researching status of order utilizing their strong experience base and product knowledge. Performs work with limited direct supervision. Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty. Plays a critical role in providing an interface between customer and MTI and should handle customers in a friendly and professional manner. Primary Responsibilities: · Handle complex service questions from customer and apply sound judgment in resolving issues · Build and maintain strong, long-lasting customer relationships · Identify potential new business opportunities among existing customers · Develop trusted advisor relationships with key accounts and customer stakeholders · Determine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closure · Maintain daily requirements for internal or external customers through MTI order entry system ·[&n ]{times="" new="" roman",="" times,="" serif"=""}