Brand Experience Associate

Brand Experience Associate

The Brand Experience Associate supports the day-to-day execution of showroom experiences, workplace operations, hospitality services, and creative production. This role ensures environments are organized, guest-ready, well-stocked, and operating efficiently while assisting with showroom setups, meetings, events, and creative support projects.

The ideal candidate is highly organized, hands-on, service-oriented, and eager to develop skills in visual merchandising, styling, experiential marketing, and workplace experience.

Key Responsibilities

Showroom Execution & Creative Production

• Execute showroom setups and takedowns, merchandising, fixture placement, prop staging, and visual presentations.
• Proficient in Adobe Illustrator and Photoshop to execute presentation boards, signage, printed materials, display assets, and other visual communication materials.
• Create high-quality physical mockups that bring concepts to life, support client presentations, and aid merchandising and showroom visualization.
• Assist with sample management, organization, and inventory
• Help source imagery, creative assets, props, and materials for presentations and displays.

Hospitality & Guest Experience

• Coordinate meeting hospitality including catering, food orders, beverage setup, registration, kitchen maintenance, and guest accommodations.
• Support internal events, customer meetings, culture club, and employee gatherings.
• Assist with visitor experience and workplace orientation activities.
• Maintain hospitality inventory and replenishment schedules.

Office Operations & Support

• Serve as a primary resource for office operations and administration.
• Submit and track maintenance requests.
• Coordinate package handling, deliveries, and shipping needs.
• Maintain workspace organization, cleanliness, storage areas, and common spaces.
• Troubleshooting shipping and receiving issues.
• Support storage, fixture, and assets maintenance.
• Order and manage office supplies, hospitality supplies, and operational materials.
• Maintain inventory levels and create restocking schedules.

Technology & Resource Support

• Provide basic support for meeting room technology, printers, Wi-Fi connectivity, and workplace equipment.
• Coordinate with IT and vendors when escalation is required.
• Assist employees and visitors with common technology needs.

Administrative Support

• Maintain operational documentation and workplace processes.
• Assist with scheduling, reservations, and meeting logistics.
• Handle day-to-day administrative tasks that support workplace operations.

Qualifications

• 3+ years of experience in styling, merchandising, design, office administration, hospitality, events, or related field.
• Inherently creative with a strong eye for design and a deep understanding of design fundamentals, including typography, color, composition, and visual storytelling.
• Strong organizational and multitasking abilities.
• Proactive and solutions-oriented, with a can-do mindset, strong sense of ownership, and a willingness to independently problem-solve.
• Detail-oriented with excellent follow-through.
• Comfortable working in a fast-paced, hands-on environment.
• Proficiency in Microsoft Office and Adobe Creative Suite
• Ability to lift, move, and set up materials, fixtures, and showroom assets as needed.