Client Relations Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

ROLES & RESPONSIBILITIES:

Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs Maintain a professional, organized, and client-ready environment at all times Participate in leadership discussions, providing updates on performance, challenges, and opportunities Develop and maintain processes and procedures to support efficient service delivery Monitor performance metrics and service levels, identifying opportunities for improvement Maintain and update operational documentation and playbooks Build and maintain strong client relationships through consistent communication and service delivery Conduct regular site walkthroughs to ensure a high standard of appearance and functionality Address concerns and service requests promptly, ensuring resolution and follow-up Oversee meeting and conference room operations, including setup, coordination, and space management Monitor room usage and ensure spaces are properly maintained and ready for use Support mail and print services as needed, ensuring accuracy and timely completion Assist with project coordination, including tracking progress, timelines, and deliverables Lead, develop, and manage team performance, providing coaching and feedback Support hiring, training, and employee engagement initiatives Partner with internal teams to address employee-related matters and support retention Participate in training and development to strengthen leadership and operational performance

KNOWLEDGE, SKILLS & ATTRIBUTES:

3–5 years of experience in office services, hospitality, or workplace operations Previous leadership or supervisory experience preferred Strong communication and relationship management skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office and workplace system Strong attention to detail and organizational skills

QUALIFICATIONS:

Client-focused mindset Leadership and accountability Operational efficiency Problem-solving and decision-making The Compensation range for this role is up to 75,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.