Advanced Medical Support Assistant

Advanced Medical Support Assistant

Duties include, but are not limited to:

• Greeting patients
• Conduct scheduling, re-scheduling, and cancellation of patient appointments
• Tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Managing phone and mail communications
• Incumbent collaborates closely with a multidisciplinary team to coordinate the Veterans' access to their health care services
• Active participation in team huddles, staff meetings, and daily communication efforts to address the care needs of each Veteran
• Initial point-of-contact within clinics and on the phones
• Communicate with non-VA medical facilities to ensure effective coordination of care
• Assist in emergency management contingency plans for potential scheduling system outages
• Preparing various written correspondences for Veterans, including appointment notifications, normal lab result notices, and pre-appointment instructions
• Reviewing Veterans' eligibility for health services and updating third-party insurance information within the Insurance Capture Benefit (ICB) system

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm; TBD

Compressed/Flexible: Not Authorized