Service Advisor/customer service for 4x4 offroad performance shop

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Service Advisor / Customer Service Representative  

Globex Performance – Toms River, NJ  

Do you enjoy helping people, solving problems, and being part of a team that takes pride in its work? 

Globex Performance has been helping Jeep and off-road enthusiasts build and maintain their dream vehicles since 2009. We’re growing and looking for the right person to join our team as a Service Advisor. 

This is a full-time Monday through Friday position. No weekends required.  

This position serves as the primary point of contact for customers throughout the service process. You’ll help guide customers through inspections, estimates, approvals, updates, and final delivery while working closely with our technicians and parts department. 

No previous Service Advisor experience is required.  

We can train the right candidate. If you have a positive attitude, strong communication skills, and enjoy working with people, we’d love to talk with you. 

Responsibilities  

• Greet customers and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate with customers, technicians, and parts staff to manage expectations and timelines
• Follow company procedures for intake, documentation, follow-up, and delivery
• Review completed work with customers and ensure a positive final experience
• Build long-term customer relationships through trust and communication 

You May Be a Great Fit If You:  

• Enjoy working with people and providing excellent customer service
• Are comfortable presenting recommendations and asking for the sale
• Stay organized while managing multiple vehicles and customers
• Follow processes without cutting corners
• Take ownership of the customer experience from start to finish
• Enjoy problem solving and helping customers achieve their goals
• Have an interest in Jeeps, off-road vehicles, or performance vehicles (a plus, but not required)
• Want to build a long-term career with opportunities for growth 
• Are friendly and love talking to people

What We Offer  

• Full-time Monday through Friday schedule
• No weekends required
• Health care benefits
• Positive, drama-free work environment
• Training and mentorship
• Opportunities for advancement
• Competitive compensation based on experience and performance
• A team that values accountability, professionalism, and customer service 

If you’re looking for a career where you can grow, make an impact, and help customers bring their projects to life, we’d love to hear from you.