Case Management Referral Coordinator

We are seeking a detail‑oriented and customer‑focused Case Management Referral Coordinator to support referral operations within our Workers’ Compensation Solutions business unit in a fast‑paced, remote environment. In this role, you will manage referral requests from start to finish, ensuring accurate data entry, appropriate assignment, and timely communication with customers. This position demonstrates a customer-first mindset through a commitment to delivering the best possible outcomes for our customers, including injured workers, payors, clients, providers, stakeholders, and internal teams. By fully leveraging Paradigm’s solutions, delivering consistently high-quality service, and collaborating effectively with internal and external partners, we create an exceptional customer experience. The ideal candidate is highly organized, self‑motivated, and comfortable working independently while collaborating closely with a virtual team to ensure referrals are processed efficiently and accurately. Position is remote.

Location: Fully remote| Hourly Range: $20–$21 per hour

Hours: Monday – Friday, working 10a to 7p CST

Responsibilities:

• Managing the referral email inboxes.
• Assigning, entering and fulfilling referrals submitted in the ALARISware System.
• Attending ongoing training/calls as needed.
• Able to decipher geographical locations accurately and make accurate decisions based on such.
• Handling of re-opening cases.
• Processing any payor, insurer, jurisdiction, claim number or case type changes on an open case.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
• This position may have other duties as assigned by the Referral Coordinator Supervisor or the Referral Operations Manager.

Qualifications:

• Minimum of High School Diploma or equivalent.
• Knowledge of relevant computer applications such as Microsoft products.
• Knowledge of basic business and customer service experience preferred.
• Excellent organizational skills and attention to detail.
• Excellent time management.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Ability to establish interpersonal relationships in a virtual work environment.
• Ability to collaborate and work as a member of a team.
• Excellent problem-solving ability.
• Clear, concise and professional verbal and written communication.
• The ability to operate a personal computer for extended periods.
• The ability to gather, synthesize and communicate information accurately (verbally and in writing).
• Ability to maintain a home-office environment with high speed internet connection and appropriate work privacy.
• Ability to attend in person and/or phone meetings as directed.