Unit Customer Service Specialist

Unit Customer Service Specialist – Neonatal Intensive Care (Job ID: 60435) Location: BHMC‑Little Rock Department: Neonatal Intensive Care Shift: Night (7:00 p‑7:00 a) Job Type: Full Time Position Summary: The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations. Required Qualifications High school diploma or equivalent CPR certification within the first 60 days of employment Fluent in English Willingness to work flexible hours Preferred Qualifications Data entry experience Some knowledge of computer programs Skills and Knowledge Demonstrates knowledge of medical terminology, self‑motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately. Authorized 72.00 hours bi‑weekly. #J-18808-Ljbffr