Information Technology_USA - USA_Product Owner

ServiceNow Product Manager

The ServiceNow Product Manager is a product-led, outcome-driven, and enterprise-focused role, accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains (e.g., ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC). This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise. The Product Manager ensures that ServiceNow is not only functional, but organized as a well-architected portfolio of services aligned to business capabilities, technology strategy, and risk controls. The position requires deep functional understanding of ServiceNow features, Asset Management, and data models (CSDM, CMDB) to guide how services are designed, exposed, and governed balancing flexibility, standardization, and platform sustainability.

Key Responsibilities:

• Product Strategy and Ownership: Define and own the product vision, multiyear roadmap, and strategic outcomes for assigned ServiceNow product areas. Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations. Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.
• Strategic Service Architecture and Catalog Management: Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows. Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations. Drive simplification and rationalization of services to reduce duplication and complexity.
• Enterprise Stakeholder Leadership: Act as the primary product authority for business leaders and technology partners. Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond request-based demand fulfillment. Manage stakeholder expectations through transparent communication, product roadmaps, and value-based prioritization.
• ServiceNow Capability Enablement: Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns. Work with Architecture, Infrastructure, Asset Management teams to define and implement resiliency boundaries in CMDB. Define CMDB governance to improve data quality and communication. Guide engineering and delivery teams to maximize out-of-the-box capabilities and enforce standard usage patterns across the platform.