Collections Associate

POSITION SUMMARY: Under supervision by the Credit Manager, a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at The ICEE Company, and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes etc. ESSENTIAL FUNCTIONS : Contactscustomersfor past due balance, thoroughly documenting pertinent information. Communicateswith field personnel regarding past due invoices and disputes. Researchesand reconcilesall open issues (credits, unapplied cash, misapplied cash, disputes). Mailsand/or faxescorrespondence (letters and statements). Communicatesaccount changes/updates with corresponding department(s). Places andreleasescustomer account holds. Workswith collection agency assigning accounts and responding to inquiries. Providesmanagement a status of past due accounts. Frequently e-mails,mails,and/or faxescorrespondence (letters and statements). Performs otheressential duties as may be assigned by the supervisor. COMPETENCIES: To perform this job successfully, the Collector must be comfortable working with JD Edwards. The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to successfully research and reviewcustomer accounts. Identifiesand resolvesmatters. Demonstrates excellent oral and written communication skills. Knowledge of Microsoft Based Systems to include but not limed to: Word, Excel, and Outlook. Demonstrated ability to make quick and accurate decisions. Strong interpersonal skillsallowing for effectivecommunicationwith customers, vendors, employees, andleadership. Ability to manage multiple tasks with changing priorities. The capacity to work under pressure and the adaptability to work in an ever-changing environment. EDUCATION AND EXPERIENCE: Two(2)years of Accounts Receivable experiencerequired. Five(5)years of prior Collections experience preferred. High school diploma or its equivalent. Capability to type 35 WPM, and the ability be on the phone 90% of the workday. Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 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