Toyota Express Service Advisor

Stevens Creek Toyota Dealership

At Stevens Creek Toyota, we believe our greatest asset is our team. Located in the heart of San Jose, we are more than just a dealership; we're a close-knit community dedicated to excellence. Our success is built on fostering a culture where every team member is valued, supported, and allowed to grow.

We are a destination for customers who expect top-tier service, and we achieve this by empowering our employees to build lasting relationships and take pride in their work. If you're an ambitious, energetic individual seeking a career path with a supportive team and opportunities for advancement, you'll find your home here.

Benefits

• Health and Wellness: We offer a comprehensive benefits package including Medical, Dental, and Vision Plans.

• Financial Security: Secure your future with our 401(K) Plan.

• Work-Life Balance: Enjoy Paid Time Off.

• Career Growth: Take advantage of opportunities for advancement within the company.

• Employee Perks: Receive exclusive employee discounts.

Responsibilities

• Serve as the main point of contact for customers, assisting them with their vehicle maintenance needs.

• Clearly and accurately communicate vehicle inspection reports to customers.

• Build and maintain strong customer relationships to create a loyal clientele for life.

• Bring a positive attitude and strong work ethic to the team every day.

• Actively recommend additional services and maintenance based on vehicle inspections and manufacturer guidelines.

• Proactively manage and coordinate a high volume of service vehicles to ensure efficient and timely repairs.

• Work collaboratively with the service technicians and parts department to ensure seamless workflow.

• Follow up with customers after their service to ensure satisfaction and maintain a high Customer Satisfaction Index (CXI) score.

• Handle all administrative duties, including processing payments and updating customer records.

Qualifications

• A self-starter mentality and ambitious spirit.

• Excellent time management and multitasking skills.

• A passion for learning and a readiness to quickly master new product information.

• Phenomenal communication skills with both customers and team members.

• A professional and well-groomed personal appearance.

• A clean driving record and a valid driver's license.

• Must be available to work flexible hours, including weekends.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.