Fraud Service Specialist (Hybrid)

Fraud Services Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. This role focuses on assisting members with fraud-related inquiries, case creation, investigations, and providing exceptional service through phone and electronic communications, while protecting member assets and further mitigating any additional losses. The Fraud Services Specialist is responsible for the specific duties listed below.

Your specific duties will include:

• Respond to member, non-member, and internal employee inquiries related to fraud cases, claims, and transactions through phone, electronic, and written communication.
• Demonstrate professional phone etiquette and effective member interview techniques.
• Clearly communicate sensitive information while educating and reassuring members throughout the resolution process.
• Process and research fraud-related inquiries and transactions using basic fraud detection techniques.
• Exercise sound judgment, accountability, and critical thinking to resolve account issues and identify potential fraud.
• Review, update, and maintain accurate account records using multiple reporting systems.
• Maintain a working knowledge of the RBFCU Member Handbook, policies and procedures, regulatory requirements, and credit union products and services.

Specific qualifications for the position include:

• High school diploma or GED required.
• One year of job-related experience preferred.
• Ability to type and use a 10-key keypad by touch.
• Proficient with PCs, software applications, and standard office equipment.
• Strong communication and interpersonal skills.
• Bilingual in English and Spanish preferred.

Pay Rate Range: $20.00 - $21.00 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.