Learning Facilitator

Why Join JVS?

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs.

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.

The Role

The Learning Facilitator is responsible for enabling and supporting the learning process utilizing best practices in online education. This position will prepare, guide, and support a wide range of learners along a predominately asynchronous learning path. The Learning Facilitator will create a positive learning environment, help learners make meaning and supplement learning with resources to achieve learning objectives while constantly applying a DEI lens to their role/tasks. The Learning Facilitator will also coordinate relevant logistics and manage necessary technology tools to ensure a smooth learning process.

Scope

Manage Learners and Ensure Progress

• Facilitate multiple cohorts concurrently, with different start and end dates, on various foundational workforce topics and job readiness skills.
• Support learners with various barriers and learning levels while constantly applying a DEI lens to ensure progress is made for each learner.
• Coordinate with Participant Success Coaches to ensure learner experience is positive.
• Track and respond to each cohort’s timeline, progress, and needs.
• Provide formative and summative feedback on classroom assignments and activities.
• Integrate real-world career examples and professional expertise into course discussions and assignments to aide in the practical application of course principles.
• Partner with Subject Matter Experts to offer meaningful feedback and input to participants.
• Resolve learner issues, as they arise, on time.
• Monitor participant progress and success; engage participants who are not meeting expectations and understand learner needs; inform appropriate staff members in a timely manner.
• Work 1:1 with participants who may need additional support; provide coaching as appropriate and inform appropriate staff members to support learner.
• Ensure all participants in the Job Search Readiness curriculum develop a professional resume.
• Facilitate resume preparation to enhance participants' chances of successful placement and work-based learning opportunities.
• Contribute to the creation and enhancement of current and relevant curriculum content.
• Provide ongoing input and support to ensure the curriculum remains up-to-date and effective.

Asynchronous Engagement

• Provide regular and substantive interaction between participants and learning facilitator via learning management system (LMS). Respond to learners within 24 hours.
• Encourage active learning and engage learners through LMS via discussion forums, chats, feedback areas; actively participate in discussion boards or equivalent activities to foster community and interaction.
• Analyze LMS data to determine if participants are meeting goals, engaging in content, and/or need additional support.
• Manage participant learning and progress; communicate with learners who are not meeting expectations to motivate them and help them successfully complete courses.
• Utilize technology to support participant interaction with the content, facilitator and other participants.

Synchronous Facilitation:

• Facilitate live sessions using video conferencing tools.
• Facilitate and schedule learning events through LMS to promote connection between content and real-life application such as coordinating guest speakers, practice labs, critical thinking activities, etc.
• Contextualize learning, create community, and address importance between content learned and identified goals.

Qualifications

• Experience teaching online; strong working knowledge of virtual facilitation, principle and techniques.
• Experience in the use of Learning Management System to facilitate learning.
• Deep knowledge of participant learning behaviors and how to engage and support a wide range of learners both synchronously and asynchronously, holding a strong lens of Diversity, Equity, and Inclusion (DEI).
• Strong strategies to promote learning and motivate participants with varying backgrounds and barriers in an online learning environment.
• Track record of delivering unique and creative learning experiences to support a wide range of learners.
• Data-drive approach to evaluating and measuring learning experiences
• The ability to work successfully and remain curious during times of ambiguity—a willingness to iterate.
• A willingness to be flexible while seamlessly toggling between big picture and small details.
• Strong verbal and written communication skills, with the ability to convey meaning concisely.
• Proven time-management skills and the ability to work independently.
• Excellent organizational skills and ability to juggle multiple priorities with competing deadlines and varying timelines.
• A strong work ethic, coupled with self-motivation and personal responsibility.
• The ability to be highly communicative, timely, and reflective.
• Highly proficient skills in using the Internet, e-mail, and a variety of computer applications.
• Strong understanding of how to operate and troubleshoot standard office equipment that may include computers and associated peripherals.

What We Offer

• Annual Salary: $73,500 - $78,500
• 100% covered medical and dental plans for the employee
• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
• Paid federal and Jewish holidays
• 3% 403(b) retirement contribution match and 3% non-elective contribution
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• Professional development opportunities and $500 Work-From-Home stipend
• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages
• 4 Day Work Week

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.

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