Medical Support Assistant

Duties

Provides front-line patient support by welcoming patients and visitors, directing calls, escorting patients, assisting with emergencies and walk-ins, answering routine inquiries, and maintaining accurate patient logs before and after evaluation, treatment, and disposition.

Prepares minutes, reports, and memoranda while ensuring proper formatting, grammar, punctuation, and medical terminology.

Uses computer systems to schedule appointments, update patient information, print documents, and perform word-processing tasks.

Maintains patient records and administrative reports, reviews records for accuracy and compliance, prepares forms for surgeries and procedures, monitors supplies, and orients new clinic staff on file locations, forms, and resources.

Provides administrative support by routing requisitions, delivering specimens, retrieving test results, and assisting with supply and equipment management.

Coordinates referrals and consultations with other departments and schedules patient follow-up appointments.