Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• We're open M-F, 9-5, No Nights, No Weekends
• Bonus based on performance
• Paid time off
• Training & development
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Nathan Turbeville - State Farm Agent if: 

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Nolensville, TN 37135

At Nathan Turbeville - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred

CALL OUR OFFICE TODAY AT View phone number on ziprecruiter.com TO SCHEDULE AN INTERVIEW!