Information Technology Specialist

SUNSET FARM FOODS, INC.

Valdosta, Georgia | Est. 1918

Information Technology Specialist

Full-Time | On-Site | Valdosta, GA

ABOUT SUNSET FARM FOODS

Sunset Farm Foods is a fourth-generation family-owned meat processing and sausage company that has served the Southeast since 1918. With more than 140 team members and deep roots in the Valdosta community, we take pride in combining old-world craft with modern production standards. As we continue to grow, technology plays an increasingly important role in supporting our operations and we're looking for the right person to help lead that effort.

POSITION OVERVIEW

The IT Specialist is a hands-on, broad-scope role responsible for keeping our systems, infrastructure, and users running smoothly. You'll serve as the primary point of contact for all things technology from end-user support and network maintenance to ERP deployment and security compliance. This position reports directly to the President/CEO.

If you're someone who enjoys variety, takes ownership, and can switch comfortably between supporting a front-office user and troubleshooting an access point on a warehouse ceiling, this role is a strong fit.

KEY RESPONSIBILITIES

Infrastructure & Network

• Maintain and monitor company networks, servers, and systems for performance and uptime
• Install, configure, and update PC hardware, software, and peripheral devices
• Manage and maintain Cisco network equipment and wireless access points (including ceiling-mounted units in the warehouse)
• Maintain and troubleshoot uninterruptible power supply (UPS) systems
• Monitor and renew security certificates; ensure ongoing compliance with security requirements
• Implement and maintain cybersecurity measures across all company systems

User Support & Access Management

• Serve as the primary helpdesk resource for all staff troubleshoot hardware, software, and connectivity issues
• Manage user access and permissions across all internal applications and platforms
• Coordinate procurement and distribution of PC hardware and mobile devices (cell phone setup, deployment, and management)
• Deliver training to employees on systems, software, and IT processes

Systems & Applications

• Lead or support the implementation and ongoing administration of the company's ERP system
• Administer SharePoint and Microsoft 365 solutions; develop tools and workflows to optimize business processes
• Support warehouse management software and RF scanner operations
• Maintain and support the company's video/surveillance system
• Assist with database administration
• Participate in the development of an internal equipment inventory management system

Policy, Compliance & Documentation

• Develop and maintain IT policies and standard operating procedures (SOPs)
• Support IT audits and coordinate responses to audit findings
• Prepare project status reports and document system configurations and changes
• Define hardware, software, and network requirements for new initiatives
• Identify and resolve project issues in coordination with leadership

QUALIFICATIONS

Required

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field or 2+ years of equivalent hands-on IT experience
• Working knowledge of Microsoft Office, Windows 10/11, and Windows Server environments
• Strong troubleshooting skills across hardware, software, and networking
• Excellent communication skills; able to explain technical concepts to non-technical users at all levels
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Able to handle sensitive and confidential information with discretion
• Comfortable working independently and as part of a small team
• Willing and able to work at heights (some network access points are located on the warehouse ceiling)

Preferred / Bonus Skills

• IT certifications (CompTIA A+, Network+, Microsoft, Cisco, or similar)
• Enterprise resource planning (ERP) system experience
• Cisco networking knowledge and configuration experience
• iOS and Android device management
• Server support and administration
• RF scanner and industrial printer support
• Phone system configuration and maintenance
• Warehouse management software experience
• SharePoint administration

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, and communicate verbally
• Occasionally required to stoop, kneel, or lift up to 50-75 lbs.
• Must be comfortable working at heights for access point installation and maintenance

WHY SUNSET FARM FOODS?

• Family-owned company with over 100 years of history and a strong community presence
• Collaborative, low-bureaucracy environment where your work has real, visible impact
• Stable, full-time position with the opportunity to shape and grow the IT function
• Direct access to company leadership and the ability to drive meaningful change

Affirmative Action and Equal Opportunity Employer M/F/Disabled/Veterans