Senior Field Technician & Technical Advisor

Job Description

Job Description

Andgar Mechanical, LLC has a new opening for Senior Field Technician & Technical Advisor based out of our headquarters in Ferndale, WA.

This role serves as a key technical leader within the residential service team, supporting technicians in diagnosing complex HVAC system issues, improving service quality, reducing callbacks, and maintaining company standards and best practices. This is a working field role performing residential HVAC service, maintenance, diagnostics, and repair while serving as a trusted technical resource and mentor to the service team. In partnership with service leadership, this position also supports technician development, operational excellence, and consistently high levels of customer satisfaction while upholding Andgar Mechanical’s mission, values, and service standards.

Pay, Incentives and Benefits:

• Starting Salary Range: $35-50/hr DOE.
• Competitive Medical, Dental and Life Insurance benefits
• HSA, Vision, ST & LT Disability, Critical Illness, Accident
• Employee Assistance Program and Counselor on staff
• 401K (with company percentage match)
• Accrued Paid Time Off
• 6 Paid Holidays
• Flexibility to attend family functions, sports games, recitals, etc.
• Education Reimbursement Program
• Employee Discount Program
• Referral bonus program & Safety Recognition Program

Essential Responsibilities

• Provide advanced troubleshooting, diagnostics, and technical support for residential HVAC systems.
• Serve as a technical resource for Service Technicians, assisting with complex system issues and repair vs. replacement decisions.
• Perform residential HVAC service, maintenance, repair, and diagnostics as needed while ensuring high-quality workmanship and adherence to company standards.
• Mentor and train Level I–III Service Technicians, supporting the development of troubleshooting skills, technical knowledge, and service quality.
• Assist with resolving customer concerns or escalated service issues requiring advanced technical expertise.
• Partner with leadership to improve service productivity, efficiency, and quality, and provide feedback on field conditions, technician development, and service trends.
• Reinforce company service standards, procedures, safety practices, and industry best practices.
• Participate in training initiatives, industry partnerships, or workforce development programs as requested.

Knowledge, Skills & Abilities:

• Advanced knowledge of residential HVAC systems, diagnostics, and repair.
• Strong troubleshooting, problem-solving, and critical thinking skills.
• Ability to read and interpret wiring diagrams, schematics, and blueprints.
• Deep understanding of electrical and refrigeration systems.
• Experience evaluating repair vs. replacement options.
• Ability to mentor and train other technicians.
• Safe operation of service and diagnostic tools; A06 Electrical License/Certification required.
• Comfortable using Microsoft Office or similar digital service platforms and committed to ongoing technical development.

Education & Experience:

• High School Diploma or GED required
• HVAC Technician Certification from accredited trade school or college preferred
• Minimum 8+ years of residential HVAC service experience
• Demonstrated advanced diagnostic and troubleshooting ability
• NATE Certification preferred
• EPA 608 Universal Certification
• Current Driver’s License with acceptable driving record
• Current First Aid certification or ability to obtain

Drug Free Workplace. Andgar desires to provide a drug-free, healthful, and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death, therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240

Andgar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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