Senior Implementation Analyst

Job Description

Job Description

ABOUT EXTEND

Extend offers businesses powerful spend controls and expense workflows that drive efficiency, improve security and visibility, and better manage company spending. Our primary product is a spend and expense management platform that allows SMBs to create on-demand virtual cards, automate reconciliation, and manage employee expense reports. We have built the first virtual card platform of its kind, directly integrated with processors, networks, and the technology that supports banking across the industry. We offer several virtual card products including an app-as-a-service that banks can offer business customers with their existing credit cards, a suite of virtual card APIs for those looking to build custom payment solutions, and we also offer secure connectivity to key banking and payment services that enable 3rd-parties to integrate and embed payments into their software.

VC-funded Extend is headquartered in Manhattan and has recently raised $20m in capital from top fintech investors. With 60 passionate team members and exciting momentum – after launching a new subscription offering over Summer ’25, there’s never been a better time to join our team!

For more information visit paywithextend.com 

ABOUT THE ROLE
As the Senior Implementation Analyst, you will play a key role in onboarding new bank partners and managing implementation projects from kickoff through launch. You will coordinate across internal teams including product, engineering, and legal, and external bank stakeholders to ensure our solutions are implemented accurately and efficiently.

This role is critical to setting new bank partners up for long-term success. It is highly execution-focused, requiring strong project management, attention to detail, and the ability to translate business, technical, and regulatory requirements into practical implementation plans.

AT EXTEND, YOU’LL:

• Lead end-to-end onboarding and implementation of new bank partners from kickoff through go-live and ongoing support handoff
• Serve as primary point of contact across bank partners to understand workflows, requirements, and support adoption
• Develop and manage onboarding plans, timelines, and key milestones across internal teams and stakeholders
• Gather and document business, technical, and regulatory requirements to inform implementation approach
• Establish servicing procedures, escalation matrices, and operational process flows in partnership with bank servicing and operations teams
• Facilitate onboarding sessions, product training, and knowledge transfer to bank teams
• Identify risks or gaps early and escalate or propose solutions to ensure smooth launches
• Ensure a smooth transition from implementation to ongoing support

• Lead implementation of product features and enhancements for new and existing bank partners
• Serve as primary coordinator across Product, Engineering, Operations, and partner teams throughout the implementation lifecycle
• Coordinate user acceptance testing, internal validation, defect tracking, and issue remediation to support launch readiness
• Ensure systems and workflows are configured to support bank-specific use cases

Legal, Compliance & Vendor Coordination

• Partner with legal, compliance, and security teams to ensure onboarding requirements are met
• Coordinate vendor onboarding processes, including documentation, due diligence, and internal approvals
• Track onboarding status across stakeholders and ensure timely completion of requirements
• Support internal and external audits by preparing documentation and responding to information requests
• Maintain organized records of onboarding, compliance, and audit-related materials

• Track key metrics related to onboarding success, product adoption, and partner performance
• Analyze onboarding and implementation outcomes to identify trends and improvement opportunities
• Provide structured implementation feedback to Product and Engineering based on partner needs and launch learnings
• Contribute to improving onboarding processes, documentation, and internal workflows

THE CANDIDATE 

Required Experience & Skills

• 4+ years of experience in implementation, project management, operations, consulting, or a client-facing role in a SaaS, fintech, or technology environment
• Experience supporting client onboarding, implementations, or cross-functional projects
• Exposure to working with external clients or partners and managing deliverables across multiple stakeholders
• Demonstrated experience using AI tools to accelerate analysis, improve workflow efficiency, or enhance insight generation.
• Experience working cross-functionally with teams such as product, engineering, or legal is a plus
• Ability to manage multiple workstreams, track timelines, and drive tasks to completion with strong attention to detail
• Ability to gather, document, and translate business, technical, and regulatory requirements into clear plans
• Clear and concise written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders

WHAT WE OFFER

• Competitive compensation package
• Equity for all–our success is your success
• Unlimited vacation–and we want you to use it
• 401K matching
• Flexible work options
• Comprehensive health coverage for you and your family
• Maternity and paternity leave benefits
• Reimbursement for gym memberships
• A referral bonus–bring your friends!
• Work with and learn from functional experts across disciplines

To all recruitment agencies, Extend does not accept agency resumes. Please do not forward resumes to our jobs alias, Extend employees or any other company location. Extend is not responsible for any fees related to unsolicited resumes

Extend is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, citizenship or immigration status, or any other status protected by law.

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