Originating Loan Officer Assistant (L2C)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary
The Originating Loan Officer Assistant (L2C) plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties and provides quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards, and ensuring completeness of submission to processing.

Essential Functions

Origination duties:

Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.

Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.

Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines.

Develop and maintain positive relationships with all referral sources to generate prospects for loans.

Build a referral base with lead sources; self-generate new leads and maintain established referral sources and client lists.

Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process.

Collect supporting documentation from borrower, including: 30‑day pay stubs; 2 years of tax returns; Last 2 years W‑2s; award letters, disability, trust income, etc.; LOE for gaps in jobs; initial contact needs list and completed application; 2 months bank statements.

Obtain executed disclosures within regulations time frame.

Obtain accurate AUS findings and prepare the Initial Fee Worksheet.

Analyze credit report and financial scenario, determining appropriate loan product(s).

Determine (price) a profitable loan and communicate fees to ops team.

Submit a complete loan package to processing.

Lock in rate.

Review CD to ensure fees and cash at closing are consistent with commitment to customer, issue lender credit if needed. If loan out of balance, work with processor & branch manager to request subsidy.

Partner with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials.

Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.

Stay current with industry regulations, lending trends, and changes in mortgage guidelines.

Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer.

Lead to Contract duties

Assist originator in appointment setting with prospective and new applicants.

Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.

Set and confirm appointments for originator and manage calendar.

Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre‑qualification link on behalf of originator.

Assist the originator with obtaining an accurate and thorough 1003.

Analyze customers credit and financial scenario and determine appropriate loan product(s).

Run credit on loans assigned to an originator.

Run AUS findings and prepare the Initial Fee Worksheet.

Pull and prep web applications and other duties, including updating credit reports and AUS findings.

Request status updates from pre‑approved clients and referral sources (weekly TBD calls).

Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.

Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.

Manage monthly compliance‑approved email marketing to realtors.

Additional common duties

Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guilds SAFE Act and Consumer Privacy/Safeguarding in Information policies.

Pricing loan in accordance with Guilds policies and communicating fees to operations team.

Quoting rates and making commitments regarding locking to customer.

Maintain referral source relationships through quick response time and excellent customer service.

Prepare and send thank‑you cards to referral sources and new clients.

Collect supporting documentation from customer, gathering necessary documentation for pre‑approval.

Act as a point of contact for the customer and referral source, keeping them informed throughout the process.

Discuss product features with customer; perform other duties as assigned.

Per Guild company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non‑third party) employment, income, deposit, mortgage, or rental verifications under any circumstances.

Qualifications
Education
High School Diploma or equivalent, required.

Experience
Minimum two years experience in mortgage lending or related field, or proven record of closing an average of four loans each month.

Certifications / Licenses
NMLS required.

Additional Qualifications

Ability to manage multiple priorities; strong detail orientation and highly organized.

Works with a strong sense of urgency and responsiveness.

Passionate about delivering excellence in customer service.

Demonstrated patience and professionalism when interacting with both internal and external customers.

Strong verbal and written communication skills. Basic math skills.

Company Required Skills

Excellent verbal and written communication skills required.

Highly organized and detail‑oriented; ability to work in a fast‑paced, metrics‑driven environment required.

Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud‑based programs, and third‑party software applications required.

Commitment to company values.

Customer Service - Proactive attention to each person.

Integrity - Do and say whats right.

Respect - Treat others with dignity.

Collaboration - Listen and work together.

Learning - Seek knowledge and strive for improvement.

Excellence - Deliver the unexpected.

Physical Demands
Work is primarily sedentary; mobility in an office setting.

Manual Dexterity
Ability to operate standard office equipment and keyboards.

Audio/Visual
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental
Office environment - moderate noise, no substantial exposure to adverse environmental conditions.

Mental
Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol and apply established protocols in a timely manner.

Schedules
Work is primarily performed during the business week, Monday - Friday.

Job Scope
Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity
Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact
Decisions and actions primarily impact own work with limited impact on peers in their area, contributing as team member rather than leader.

Interaction / Supervision
Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Statement
This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements.

Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is "at-will," meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range: $36,011

This position offers eligibility for incentive compensation.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicants geographical location.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr