Guest Services Representative

Guest Service Representative

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow's lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

The Guest Service Representative will provide excellent customer service and resolve all issues by offering solutions, explanations, options, or by arranging for service.

Compensation: $20.00 Hourly Benefits: Medical, Dental, Vision, Vacation and Sick, 401K Schedule : Winter Season: Monday to Friday from 7:30 am to 4:00 pm Summer Season: Monday to Friday from 6:30 am to 3:00 pm

Responsibilities:

• Provides customer service to external customers.
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
• Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
• Identifies and prioritizes problems and issues related to the service area.
• Performs research, offers solutions, options, and strategies.
• Refers to the appropriate person or department as needed, and/or arranges for service.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
• Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues.
• Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Verifies contracts or forms for completeness and accuracy of information.
• Updates and maintains all necessary records and/or logs.
• May act as a representative for the department at internal committee meetings
• Compiles and updates payroll and personnel information for department staff.
• Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all staff-related safety incidents.
• Provides services including processing and delivery of mail and packages, eg. UPS, Federal Express, Airborne, and U.S. Post Office.
• Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in setup and scheduling of special events/promotions and equipment rental.
• Composes memos and letters based on knowledge of departmental and company policies and procedures.

Job Qualifications

• Minimum Education: High School or equivalent Combined experience/education as substitute for minimum education
• Minimum Experience: 1 Year Combined education/experience as a substitute for min. experience
• Minimum Field-of-Expertise: Customer service
• Preferred Education: Bachelor's Degree
• Preferred Experience: 2 Years
• Preferred Field-of-Expertise: Customer service