Member Service Representative - Hudson, NH (On-Site)

Job TitleContribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.What You’ll Do:Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.Conducts audits of all membership applications, account maintenance forms, new account applications and completed loan filesAdhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.Continuously identify and submit efficiency and process improvement ideasPerform other job-related duties as assigned.Qualifications & Skills:High School diploma or equivalent1-3 years related experienceVerbal Communication skillsTechnical skills (Word, Excel, Email)Bilingual skills a plusLocation: Hudson, NHTarget Compensation:$21.50 per hourSchedule : Monday-Friday 8:30-5:30p, Alt. Thursday and Friday 10:30a-7:30p, Alt Saturday 8:30a-3:30p (40 hours) #INDMIWho We Are: Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.Employees are eligible for:Traditional medical, dental, and vision coverageGenerous 401(k) matchPaid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annuallyPaid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.