Customer Service & Dispatch Coordinator

Customer Service & Dispatch Coordinator

At Mr. Handyman of Louisville Northeast, we're a locally owned, nationally backed home improvement company dedicated to quality craftsmanship and exceptional customer service. Our Done Right Promise means we stand behind every project and every team member who helps make it happen.

We're looking for a dependable, detail-oriented, and upbeat Customer Service & Dispatch Coordinator to join our office team. If you thrive in a fast-paced environment, have strong common sense, enjoy problem-solving, and are comfortable juggling phones, schedules, technicians, and customersthis could be the perfect fit.

What You'll Do

Customer Communication & Lead Management

• Answer and route incoming residential and commercial customer calls in a professional, friendly manner
• Respond promptly to all residential leads via phone, text, and email
• Provide basic information and set customer expectations for handyman repair services
• Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
• Handle customer concerns and complaints calmly and professionally, escalating when appropriate
• Take accurate phone messages and route them to the appropriate team member

Scheduling & Dispatch

• Schedule service appointments and efficiently manage technician calendars
• Dispatch technicians based on skill set, job type, location, and availability
• Maintain constant communication with technicians throughout the day
• Keep the daily schedule full by adjusting for cancellations, reschedules, and job overruns
• Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness

Administrative & Financial Duties

• Document all customer interactions, work orders, estimates, and job notes accurately in the system
• Apply check payments to the correct jobs and assist with invoicing and receipts
• Assist with daily office operations, reporting, and internal communication
• Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount

Growth of Responsibilities (Training-Based)

• First 2 months: Focus on residential lead management, booking jobs, and residential estimates
• After residential mastery: Begin handling commercial job bookings via phone and Outlook
• After 46 months:
• Respond to Google reviews professionally
• Assist with light social media posting using technician-provided before/after photos through tools such as Calendly and Soci

What We're Looking For

• Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
• Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
• Strong customer service background with confidence on the phone
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and think logically in a fast-paced office
• Comfort reviewing job photos and discussing repair pricing ranges
• Strong written and verbal communication skills
• Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
• Professional, positive, and calm demeanorespecially during customer complaints
• Reliable, punctual, self-motivated, and accountable
• Team player who thrives in a small-office environment

Why You'll Love Working Here

• Competitive pay based on experience and performance
• 50% reimbursement of individual health/dental insurance after 90 days
• Paid Time Off after 90 days
• Supportive, respectful, and team-focused work environment
• Opportunity to grow within a nationally recognized brand with local, family-owned values

Job Details

• Schedule: MondayFriday, 8:00 AM 5:00 PM
• Pay: $16.00 $19.00 per hour
• Benefits after 90 days: PTO + 50% health/dental insurance reimbursement
• Location: In-person role Middletown, KY

Job Type Full-time

Benefits

• Employee discount
• Paid time off
• Parental leave

Application Questions

• Are you able to pass a background check & drug test?
• What are your salary expectations for this role?

Education

• High school diploma or equivalent (Required)

Experience

• Dispatching: 2 years (Required)
• Handyman trades or similar field: 2+ years (Required)
• Customer service: 3 years (Required)
• Microsoft Outlook: 2 years (Required)
• Google Docs: 2 years (Preferred)
• Communication skills: 5 years (Preferred)

Language

• English (Preferred)

Shift Availability

• Day Shift (Required)

Ability to Commute

• Middletown, KY 40243 (Required)

How to Apply

If you're ready to join a professional, trusted home improvement team that values communication, organization, and doing things the right wayapply today!