Store Operations Manager (GM)

Store Operations Manager (GM) Location: SF State – 2 Varela Ave. Suite No. 2, San Francisco, CA 94132 Compensation & Perks A competitive base salary plus monthly bonus compensation package Cellphone data plan stipend: $50.00 per month Cookie Jar internal stock earnings Enrollment in Cookie College learning/training platform Free cookies, awesome swag, and additional perks Excellent comprehensive benefits coverage that includes medical, dental, vision, and pet insurance plans 401(k) with contribution match 2 weeks paid vacation, 2 personal days of wellness paid, paid sick leave Job Duties & Position Focus Hire, coach, and develop a diverse part-time hourly staff that includes shift leaders, cookie crew, and delivery drivers Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunities for all team members Manage and audit inventory to maintain proper controls Create and execute fun, local marketing drops Create and drive in-store recognition programs and contests Qualifications 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2–3 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday) Benevolent leadership style with a player-coach mentality for day-to-day management of the business Innate sense of true hospitality and ability to deliver exceptional customer service to all guests Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System Familiarity with using commercial convection ovens #J-18808-Ljbffr Insomnia Cookies