Field Service Representative

Field Service Representative

Textron Systems, leading developers of high-performance unmanned systems and a proven partner for both military and commercial applications, is offering a full-time opportunity for a Field Service Representative to support our growing family of unmanned naval products. This position provides an opportunity to travel, support fielded systems in sustainment, execute experimental military hardware testing, and develop new skills.

Responsibilities include:

• Proactively engages in planning and coordination of logistical sustainment and operations at remote test sites and/or Navy field support sites.
• Monitors system and support equipment readiness for operations so that malfunctions and their causes can be identified proactively and corrected.
• Manages inventory databases, local stock levels, and executes supply chain functions.
• Performs field level preventative maintenance as well as troubleshooting, fault isolation, and corrective actions on systems including but not limited to: computer systems, electrical systems, networks, radios, diesel engines, marine drivetrain, propulsion (sterndrives), cooling systems, and power generation systems.
• Provides end-user reach-back support for troubleshooting and operations of fielded systems.
• With training, operates the USV and installed payload(s) from a diagnostic computer, handheld controller, and via the remote operator interface station.
• Performs software and firmware installations and upgrades for the CUSV and payload systems, spares, and associated support equipment.
• Conducts maintenance work orders and technology insertions for CUSV and payload assets.
• Operates test equipment (chase crafts, cable spooling equipment, broadband radios).
• Responsible for test or inspection data management, data collection, and generation of reports.
• Use of small hand tools such as soldering irons, wire strippers, crimpers, wrenches, screw drivers and pliers.
• Use of large tools including specialized equipment for maintenance of stern drives and engines.
• Provides general logistics functions to include shipping and receiving.
• Performs field upgrades to enhance system capabilities and provide additional features.
• Troubleshoots technical problems and issues and determines technical solutions with equipment listed, but not limited to: Digital Multi-meter, Oscilloscope, Amp clamps, Spectrum Analyzers, and borescopes, TDR's.
• Prepares technical reports on equipment failures, systems diagnostics, design analysis, and logs daily craft activities.
• Be able to deploy both domestically and internationally. Minimum travel expectation is 50%, but travel of 100% may be required for deployment scenarios.
• Responsible for assisting in training of new FSR hires and training of customer where needed and required.
• Follow and enforce all safety protocol.
• Responsible for performing quality control functions to ensure craft readiness and repair quality.
• Can work within a team or independently.
• Other duties as assigned.

Qualifications:

• 2-year degree in a technical field or trade school, or a minimum of five years of related experience.
• Ability to swim and be comfortable around water in an ocean environment.
• Strong knowledge of electrical troubleshooting.
• Excellent written and verbal communications skills.
• Ability to quickly learn through on-the-job training and independent study.
• Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; and ability to evaluate, isolate, and repair malfunctions.

Preferred Qualifications:

• Professional boating and/or shipboard experience is strongly preferred.
• Experience assembling or maintaining maritime systems strongly preferred.
• Working knowledge of military specifications.
• Knowledge of diesel powered engines.
• Captains license.
• Experience with unmanned systems.
• Electrical qualifications/degree.

Other Factors:

• This position is subject to both inside and outside environmental conditions onshore as well as out at sea.
• Ability to work in tight, hot environments and confined spaces on small naval craft.
• This position is subject to noise.
• Will be required to work odd shifts, weekends, and/or extended hours.
• Will be required to deploy internationally on a naval ship. Up to 100% travel.

How We Care:

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives. Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace.

Below are just a few examples:

• Flexible Work Schedules
• Education Assistance
• Career Development & Training Opportunities
• Wellness Program (including Fitness Reimbursement)
• Medical, Dental, Vision & 401(K) with Company Funding
• Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company. Textron's compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work.

The pay range for this position is $23.00 - $34.50 per hour.

EEO Statement: Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.