Billing Representative II

Working remotely full-time, the Billing Representative II will manage phone and correspondence interactions to gather missing information for accurate billing to clients, patients, and third-party insurances, while maintaining customer relationships and resolving billing issues. Key responsibilities: Make outbound calls to clients and internal customers to escalate billing issues for timely resolution Develop and maintain productive relationships with customers, ensuring a professional tone and effective communication Research and resolve correspondence from various sources, ensuring accurate billing resolution and adherence to timelines Required qualifications: 2 or more years of customer service experience in a healthcare-related field Knowledge of billing/finance and eligibility processes, practices, and concepts High school diploma or GED (or higher) required Proficiency in digital skills, including Outlook and Excel Experience delivering complex customer service excellence while achieving productivity and quality standards