Field Service Technician Level III

Purpose of Position The Field Service Technician Level III role focuses on advanced start‑up, commissioning, installation, testing, troubleshooting, service and repair of IEM equipment, resolving complex technical issues, supporting critical customer engagements, and serving as a senior technical resource for Field Service teams. This role works independently with limited supervision, exercising sound judgment in high‑priority field situations, partnering with internal teams to drive issue resolution, and mentoring Level I and Level II technicians. Supervisory Responsibilities This position has no supervisory responsibilities. Essential Functions Independently perform advanced start‑up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. Lead or support complex field service activities, including high‑priority customer issues, critical commissioning needs, and escalated technical concerns. Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups. Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues. Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues. Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer‑reported issues in the field. Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow‑up requirements. Provide technical guidance, mentoring, shadowing, and on‑the‑job training to Level I and Level II technicians, as needed. Perform other duties as assigned by management. Competencies Advanced Technical Knowledge: Advanced working knowledge of electrical, mechanical, and field service concepts, including equipment start‑up, commissioning, installation, testing, troubleshooting, repair, and complex issue resolution. Safety and Compliance: Follow and reinforce company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and safe work practices. Advanced Diagnostic and Problem‑Solving Skills: Identify complex technical issues, analyze system failures, determine root cause, and recommend or implement appropriate corrective actions. Attention to Detail: Accurately interpret wiring diagrams, drawings, schematics, work instructions, checklists, technical documentation, and service requirements. Communication: Communicate clearly and professionally with customers, contractors, Field Service Leads, Project Managers, Field Service leadership, internal teams, and management regarding project status, technical issues, risks, corrective actions, and follow‑up needs. Teamwork and Collaboration: Work effectively with technicians, Field Service Leads, project teams, manufacturing teams, engineering, quality, and other internal support groups to complete assigned work and resolve field issues. Customer Focus: Maintain professionalism while working at customer sites and serve as trusted senior field contact by being responsive, respectful, solution‑oriented, and technically credible. Independence and Accountability: Perform advanced field service work with limited supervision, exercise sound judgment in complex or high‑priority situations, and escalates critical issues when additional support or approval is needed. Organization and Documentation: Manage assigned tasks, tools, parts, service documentation, root cause analysis, corrective actions, and follow‑up items accurately and timely. Mentorship and Knowledge Sharing: Provide technical guidance, support, shadowing, and on‑the‑job training to Level I and Level II technicians, as needed. Quality of Work: Complete work accurately, safely, and in accordance with IEM standards, customer requirements, project expectations, and applicable technical requirements. Education and Experience Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred. Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred. Minimum of 2+ years of experience supporting switchgear start‑up, commissioning, troubleshooting, repair, or related field service activities preferred. Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning‑related issues in the field. Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation. Strong diagnostic, problem‑solving, and troubleshooting skills required. Ability to safely use hand tools, power tools, and electrical testing equipment. Working knowledge of electrical safety practices, PPE requirements, and safe work procedures. Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams. Ability to work independently with limited supervision and escalates critical issues appropriately. Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow‑up items. Ability to provide technical guidance, mentoring, or on‑the‑job training to Level I and Level II technicians as needed. Physical/Mental/Environmental Physical Demands: Activities: Lifting: Sitting – 20%; Walking/Standing – 80%. Must be able to bend, lift, and carry equipment and materials up to 50 lbs. Vision: Travel: Mental Demands: Environment: Long periods of close work on technical equipment, drawings, and computer screens. Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites. Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast‑paced service environment. Climate‑controlled office and warehouse environments, with occasional exposure to customer job sites as needed. Benefits We offer a comprehensive and competitive benefits package designed to support employees' well‑being, growth, and long‑term success. Non‑Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. #J-18808-Ljbffr Industrialelectricmanufacturing