Client Account Support Senior Analyst - Cigna Healthcare - Hybrid (Tampa, FL) at Cigna Tampa, FL

Client Account Support Senior Analyst – Cigna Healthcare – Hybrid (Tampa, FL) – This is a hybrid position requiring three days per week in the office. The role is located in Tampa, FL. The Sales Client Account Support Lead Analyst provides professional input to Client Services assignments and projects for a designated book of business. This role manages a moderately complex book of business as assigned, proactively addressing client and broker inquiries, facilitating client experience and net promoter score (NPS), persistency, and overall customer growth. The ideal candidate will manage all service aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region, building relationships, delivering moderate complexity client and broker requests, applying independent judgment, and providing support and management of sensitive cases. Responsibilities Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners, handling day‑to‑day service needs, proactive issue identification, resolution and root cause analysis. Coordinate with manager and/or account manager to meet clients’ needs and avert potential problems; keep account manager informed of status and expansion opportunities. Attend geographically assigned local market client/broker meetings. Complete day‑to‑day Client Account Support tasks without immediate supervision, using forward planning and anticipating needs/issues; resolve non‑routine issues escalated from junior team members. Build strong relationships with clients/brokers, proactively identify their needs and satisfy them timely; make on‑site presentations to existing and prospective clients on products as required to support retention. Exhibit expert knowledge of moderately complex processes, compliance, regulatory requirements and apply them in a fast‑paced environment. Understand multi‑product and benefit options for dual systems, platforms, funding types. Provide support for the designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed. Collaborate with the Sales team to understand sold cases’ products, benefits and services; make independent decisions and present proactive solutions/approaches to mitigate delays and service risk. Identify risks, diagnose problems, perform root cause analysis, understand notifications and changes, influence, solve problems and make recommendations; participate in project execution. Provide subject‑matter knowledge to cross‑functional teams and influence business partners on the accuracy and importance of timely submission. Maintain attention to detail, accuracy and the ability to work under tight time constraints while communicating effectively for team success. Qualifications Bachelor/Associate’s degree in a related field preferred or at least 3–5 years of related experience. Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred . Exceptional customer‑centric skills and knowledge in all product and funding types strongly preferred . Strong attention to detail; ability to quickly understand clients’ needs and expectations. Proven strong analytical and problem‑solving skills, strongly preferred . Organized and experienced in meeting tight deadlines. Strong communication and interpersonal skills (verbal, written). Ability to consistently meet tight deadlines and work under pressure. Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required. Prior experience working with matrix partners and external customers preferred . Ability to attend client/broker events locally with potential to travel. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download / 5 Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: View email address on click.appcast.io for support. Do not email for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will be considered for employment only if they enter a qualifying smoking cessation program prior to employment. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. #J-18808-Ljbffr Cigna