WMHS Dispatcher

WMHS Dispatcher

Job Location: Hayward, CA Duration: 3 months on W2 Schedule: 1st Shift - 8:00am - 4:30pm

Job Description: Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Responsibilities:

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Reviews driver's paperwork and files paperwork.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Ensures that routes are balanced daily.
• Assists Trans Supervisor/Manager as needed/directed.
• Update SAP data / notes.
• Communicate performance standards and objectives.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
• Always maintains a safe and compliant workplace.
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Perform other duties and responsibilities, as assigned.

Education/Experience: Preferred Education: in High School or Equivalent. Prior experience in North America & LATAM. High School Diploma or equivalent. 2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service. Proficient in Microsoft Office applications.